Chipotle Mexican Grill

"Got three bowls few days ago, and rice was way undercooked, tasted crunchy..it made me gag. We threw all the food in the trash as it was inedible. This is the first time this happened. And how’s is there no quality control? I make the same rice at home and always comes out perfect."

"Ordered 3 meals on app and added tip. Arrived at 6:30 for scheduled pickup. I sent my daughter in. Another person asked about their order and was told they’re running 10 mins behind. My daughter asks about our order and is told it was forgotten about. They’ll get it ready. 10 minutes later she asked again and is told it will be the next one up. She returns to wait at the pickup area. At 7 o’clock I come in to enquire about what’s going on. I show the girls running the front the app showing our order for 6:30. They act incredulous, saying that was 30 minutes ago. I explain that my daughter asked twice about it. They say repeatedly that it’s not their responsibility and dispute what my daughter had told me. I ask for my money back and they say they can’t refund me because I ordered through the app. I ask for my tip back and they respond that they don’t even get those tips. They just keep repeating that they’re not responsible. Unbelievable. Never offered to just give us the food we ordered. Instead, just arguing and denying responsibility. Poorly trained staff and now I want to know if chipotle corporate or the owner of this store is in fact not giving the tips to the employees. If so, that would be defrauding the customer and stealing from the employees. So disappointing."

"The service here is AMAZING this lovely lady (brunette, blonde highlights) with a ponytail working the register was so nice and provided a pleasant and welcoming atmosphere! 10/10 experience she deserves a raise"

"I am all done w/chipotle in Canton CT. At 6pm they had no black beans, no pinto beans, no lettuce, and no chicken available to purchase. I asked to speak to the manager who was obviously embarrassed, he insulted me, and told me to leave the store. The next four people in line left with me. This store is a goldmine, with horrible help. And this was at least the third strike. It’s a restaurant after all . They should have food to sell. They were also staffed with 9 people. That was more than we’re in line to order food"