Professional Barber Shop Since 1927

"Just got a great haircut from Lisa! Very friendly and a great conversation! Also recommended some awesome lunch spots nearby! Will return next time I'm in town!"

"Came with my husband. His hair was like a top hat. They were as confused as I was on how to get rid of that thing but they were very kind and courtesy. They did a great job and now I see my incredible handsome husband's face and head again. Came with a commentary beer! Would definitely recommend this barber shop to anyone. Will go back again!!!"

"I typically don’t take the time to write reviews but I am this time due to one of the most extreme and disheartening experiences I have ever encountered as a 25-year old woman of color. To preface — this is my local barber shop. I recently moved to downtown Hartford from New York City for a job opportunity and began getting haircuts from Q which was always a good experience. This morning, I walked into the barber shop around 8:00am and saw a middle-aged woman with burgundy-colored hair (she was the stylist) and her client in the salon. I politely asked the woman “may I use the ATM?” since I wasn’t going to be getting a haircut, and she stared at me a bit blankly. She then accidentally dropped a broom, and when I went to pick it up for her, she yelled “GET AWAY!”. I was completely shocked and taken aback she felt comfortable yelling, simply for me being polite to pick up the broom — treating me almost as if I was a homeless person or common thief. I said “I’m sorry miss? I was just going to pick that up. I didn’t mean to startle you by reaching for the broom” She then yelled again and said “JUST USE IT! and pointed at the ATM. I apologized once more and she interrupted and said “JUST USE IT! WE’RE CLOSED BECAUSE THIS IS A PRIVATE APPOINTMENT, BUT JUST USE IT!” I used the ATM because I could barely process what happened and how I was treated, especially as a young woman of color. Question for this business: If the lights were on, a client was in a chair, a stylist was present, and the door was open with no sign, how would a patron know the shop was closed? Or that it was a private appointment? I felt extremely shocked and even hurt because the woman is a middle-aged white woman, yelling at me as if I were an animal and not a paying patron of this business who has supported this establishment with my own money and have tipped Q generously whenever I was there. The man in the middle-aged woman’s chair also appeared shocked and even embarrassed, as he gave me a look of sorrow and then looked down in silence. Once I used the ATM, I immediately left feeling extremely uncomfortable and confused. The woman followed behind me and then locked the door as soon as I walked out, almost like kicking an animal out of a house — all because I used the ATM and tried to pick up the broom that fell since I was raised with manners. Is it normal for this establishment to profile people of color as intruders and feel comfortable yelling at them? Has your staff been trained in any diversity and equity modules? Is it normal for your staff to host private appointments and when a patron walks in, to say “we’re closed, this is a private appointment,” even though it was 8:00am (an average business hour), the lights were on, and the door was unlocked? And with no sign? I do not know who this woman was, but it has left a scar on my heart to know I was treated so poorly at my local barbershop. I have never been yelled at by any barber professional in my entire life. It is safe to say I will no longer be attending this shop, which is sad since I am so nearby in my neighborhood. I beg of the shop owner — please train this woman in a) proper open and close signage if she is having private appointments outside of the shop’s business hours, b) never to yell or point at patrons like they’re an animal and c) to treat all individuals, especially those of color, with dignity. I also implore the owner to view the video footage at 8:00am on 12/30/22 to see and hear this woman yell at me. For the people of color in the Hartford community, please consider not supporting this business until they accept responsibility for the harmful space the woman in their staff created for a young person of color. I am reflecting on how scary this experience was, and still have so much fear thinking about it."

"For any men that wants to look sharp and classy I recommend you to come and visit Professional Barber Shop in downtown Hartford, it's a great place to get a real gentleman's hair cut and a straight razor blade shave with hot towels just like our grandfathers used to do and unlike mall hair cut parlors this place is really a gentleman's place to treat yourself just like your wife and or girlfriend do when they go to get their pedicure done. As you wait you get treated to a cold drink, great music and if you're a suit then you can get your shoes shined just like back in the good days. Check them out, I'm sure that you'll visit them again. P.S. At the end of every cut you get treated to a nice shoulder rub so you can walk out of the shop looking refresh and feeling relax."