Walgreens

"Today, I physically went to my local Walgreens store because my wife and my Covid-19 vaccinations obtained at that location were not reported as required, to the state of Connecticut. This is required, so consumers like my wife and me can track and access these records. Remember that such access was necessary for travel not long ago, and potentially could be required again. I called my local store, and was directed to Walgreens corporate office. After four telephone call transfers at the corporate store location, I was told to personally go back to my local Walgreens store for a solution. Between the runaround, clear lack of management and the disinterested experience I received upon visiting my local store, I could not feel less valued as a customer. Unfortunately, this has left me with the feeling that Walgreens emphasizes "going through the motions", instead of valuing customer satisfaction. We will never return to Walgreens."

"Do not get vaccinated at this location! Two of my covid vaccines dating back to 2022 were not reported to the Connecticut website. Multiple attempts to try and speak to someone over the phone were unsuccessful. My husband finally went directly to the pharmacy and insisted to speak with the manager in pharmacy. He finally walked out of there with printed records. However, as of now my records still haven't been updated in Connecticut database."

"If there is an option for negative star review, I’d give it to them in a heartbeat. All of the staff in this pharmacy are very rude and unprofessional. I went there for a flu and covid swab, staff did not ask for necessary information to validate my identity, were short in responses, and conveyed inconvenience of my presence as a customer. Please save yourself some time and go somewhere else. Corporate sees these negative reviews for sure, made me question why this specific location is still open."

"Horrible customer service. Went in for a Covid test and they didn’t have masks or tissues in the area where they test. I work at a hospital so im pretty sure the pharmacy operations manager didn’t do the swab correctly. His associates seemed annoyed we were there even when we said we had appointments. Didn’t ask for insurance or IDs either."

"I cannot even believe this store is still in business. I unfortunately had to have a package re-routed here because I would not be home to sign for it. When I called to find out if my package was at this location, the girl put me on hold for 10 minutes. I tried calling back several times but was unsuccessful in getting anyone. I decided to drive there myself to look for it. I had to wait in line to speak with her, which tells me she has absolutely no help. I greeted her saying that I was the girl on the phone. She replied that she looked but didn't find my package and asked if I wanted to go back and look myself. Sure - of course, I'd love to now spend another 10 minutes looking for my package! I love leaving work to do more work. I was met with an entire slew of packages. None of them were behind closed doors for protection, no one at the counter. BUT LOW AND BEHOLD - my package was there. The girl in the front was all alone with no help. Walgreens DO BETTER."