Pachaug Animal Hospital 156 Preston City Road, Voluntown, CT 06384

"They care about your animal and Dr.Belair is always willing to answer any questions you should have. Staff is friendly, caring and helpful."

"If I could give this place a zero star review, trust me I would. I took my dog here for years. But I changed his vet when they wouldn’t refund me for a flea collar that almost killed my dog. Then they never called me to inform me that my dog TESTED POSITIVE FOR LYME DISEASE.! if you care at all about your fur children DO NOT take them here."

"Latest update - 4/2023 The whole practice appears to have had a much needed face lift with rooms now easier to clean and welcoming to 2 and 4 legged customers alike. Service remains of a very high standard with the friendlyness of a visit to grandma's! Still a fan! Thanks for taking great care of our beloved pets! Update of a 3 year old review. I have visited the office several times since Dr Belair took over the operation. Much as we loved and trusted Dr Gay - Dr Belair and team have really done a great job in the challenging time since. I have been pre covid, socially distanced and fully distant. Each time it has been fast, friendly, and professional. Most recently it was fully distant - with only the passing of the leash. But Dr Belair took the time to call and give a run down of the shots given. The rest of the team i have dealt with have been delightful! I also really appreciate seeing the many Facebook posts, pics, and updates. The place has a great personality! 5 stars. Don't be looking for Dr Gay. We loved him for years (my family were among his very first customers in town) but give this new team to show you their love and spirit! ............................................................................ Fantastic level of care and professionalism. Have never had or heard of any complaints. Dr Gay really is a genuine carer."

"If your pet has a problem that is marginally more complicated than say, a urinary tract infection, expect to get wishy-washy answers, shortly followed by bad advice. If you fail to follow the bad advice, because maybe you think there's a better way, expect to be blamed for that on a subsequent visit. If you do follow the bad advice, you'll likely to be sent to an area emergency vet who will charge you a kidney and your firstborn over an extensive process that will take months, give you false hope, and exhaust your finances. When you return to Pachaug, having followed the bad advice, and now having a pet that likely needs to be euthanized, be prepared to be blamed for following the bad advice you got there- to the letter. Then be prepared to watch your best furry friend get mutilated as the good doctor fails- over and over- to "find a vein"- and eventually be told to leave the room because the only real recourse at this point to give your beloved pet a restful end is going to be quite ugly. Be prepared afterwards, as your grief recedes, to compare notes with others who've had similar experiences with animals that had to eventually be euthanized by this doctor to describe having the precise experience you did ("can't find a vein" over and over) despite that pet arriving at that juncture under completely different circumstances. I don't say any of this lightly. My wife and I have had many pets over many years, and we've loved them all dearly. Never in all those years have I had such difficulty with any Veterinarian over getting them to care, to participate in the ongoing health of our pets, and you know, not compound the guilt we already feel over arriving at the most unfortunate set of circumstances with even more guilt- seemingly related to their own lack of competence, personal problems, or whatever else is getting in the way there. The staff here, I want to be clear, do their best. They even stepped in several times when the doctor's compete lack of bedside manner was on full display at the worst possible moments. They clearly have put caring for animals first, and that is the way it should be done. But- in being clear- I must also say: this is not a place I would take a pet by choice, and certainly not if it really mattered. I would go almost anywhere else first, and if I were in a place where I was relying on doctor Belair to advise me what is best for my pet, I'd seek a second opinion- at the very least."

"Love this place! Everyone is super friendly and prices is very reasonable!! Our doctor is great! It’s much more affordable than other animal hospitals. My dogs always enjoy coming here and they have a huge waiting room with lots of artwork."