CVS 20 Bank Street, Granby, CT 06035

"If you need to speak to a human you will be waiting a minimum of 10 minutes. Then when a human (loosely) does answer, it is highly unlikely that they will help whatsoever. They filled a script too early so insurance didn't want to cover, and they said "take it up with your insurance company". No offer to put it back & refill in a few days...nothing. CVS is literally THE WORST entity on the planet."

"I recently had to pick up a prescription my doctor sent to CVS after an appt with him. I left his office and drove to Granby to pick it up as I received a text that they had received it and were processing it. As I wasn't feeling well, I chose to go thru their drive thru pick up. Unfortunately when I pulled up there was a sign that the drive up was closed due to staff shortage. I reluctantly drove around and parked my car. Upon entering the store, I headed to the back of the store only to find the pharmacy closed up with another sign that they close every day for lunch between 1:30 and 2pm. I checked the time and it was only 1:40. I understand people need a break and the fact they maybe need to close down but I would have thought they would do this earlier like 12 or 12:30 when most people do lunch. Anyway, the fact I wasn't feeling well, needed my prescription, and wasn't going to drive 10 miles home and 10 miles back the way I felt, I had no choice but to wait 20 mins. When they reopened a man asked me if he could help me. I told him I was picking up a rx. He pointed to his right and said go to pickup. I didn't realize I was at the wrong window. I didn't see any sign at that window but went in the direction he pointed. I passed a window and kept going until I found where it said pickup. The woman there took my info and said she had 2 for me. I just want to say that neither of these employees were personable at all. Maybe working with the public isn't their thing. Or maybe only having a 30 minute break wasn't enough for either of them. I just hope next time I need a prescription, I'm smart enough to have it called in to a different location. I don't care to go back to this one."

"Employees are great but not enough of them. I avoid this place as much as possible. Prices are ridiculously high. It would be great if they had a cashier, I have to ring the bell and wait to be checked out every time, sometimes for more than 10 min. Forget trying to use a coupon, for one reason or another they are always expired. I can honestly say there is no other store that I dislike more than this CVS."

"I mean it’s a drug store so how bad can it be? I tried to sign up to have my prescriptions delivered. One person helped me and I thought I was all set. Waited a few days for my prescription to arrive and no dice. I went there the next day and there it was for pickup. The person working that day said the only way to sign up is on the website. Also don’t try to call there because they never pickup the phone. Good times !"

"They have minimal store staff as nearly every grocery and retail stores do these days. But whenever I've asked someone for help, they point me in the right direction. In one case, I needed an OTC specialized pain reliever and it was in two places in the store because it has two purposes. The staff member showed me both, and pointed out the ones that were cheaper. I really appreciated that since insurance didn't cover it and it wasn't cheap. I've had great service from the pharmacy. They are a smaller store than Southwick but more convenient and in-state so I find it easier to keep all of our prescriptions there. For some I have to call two days before I'm out to ensure that they get the order in on time. Their supplier doesn't deliver weekends. In most cases I put my scripts on auto-refill when available and I get text messages with updates and reminders. I find the app is easy to use and has most of the info I need. That said, when I have to call, I get a prompt answer 95% of the time. I rarely go in and instead use the drive thru even if there's a line. When I do go in, there's rarely a wait. The one exception is when I got my Covid booster - I waited 30 minutes past my appointment and the guy giving it wasn't the best. I've used other CVS stores - Southwick is great, Simsbury ok, Avon very good. Granby is local and their staff pretty much has stayed the same. Kind, helpful, and quick unless someone in front of me has a question for the pharmacists. Keep in mind that with Covid, it's better to use the app or call in advance if possible because staffing everywhere is tight but they do a great job with what they have. I've been using this pharmacy for over 10 years."