Walgreens

88 York Street, New Haven, CT 06511

"The pharmacy in this place is not only composed of incompetent and rude staff, it is also dangerous for patients trying to get their medications on time. I had to go in four times to pick up my insulin - with which I cannot survive - and the pharmacists came up with various excuses about why they had not ordered it or not had it ready for me to pick up. The lines are long and wait times have become unbearable. I have actually heard customers/patients screaming at the staff and walking out in disgust. Add the fact that they don't pick up the phone at all when you call and you have a disaster waiting to happen. I only came here because my local Rite Aid closed and my prescriptions were transferred to this location. This location is either about to close or waiting for a lawsuit to happen. It doesn't explain why so many people are complaining in the reviews and having awful experiences in person."

"Not at all a safe place. Asked for separate billing and the chinese guy(staff) at the cashier counter became aggressive. He started punching the table with his fist. The staff is rude and intolerant. It is so sad and scary given that it is closest store to Yale and the main hospital."

"The issues I've had getting prescriptions filled at this pharmacy are absolutely ridiculous. I've had several gaps in my medications; in the latest round, I found that yet again a prescription was showing as "pending action--call your pharmacy" on the website. (The last time I'd spoken to everyone, we had all thought the issues were worked out finally and that I could start up on the medication again, only for me to get home and realize I only had six pills.) So I called in and they told me that yet again my doctor would have to provide documentation because I'd "already picked up the prescription [the one that ended up being six pills]"and tried to get me off the phone. I pushed really hard for them to look into it further, and what do you know they did in fact have everything they needed to fill the prescription. (It's been 3 days since I last had it.) Something really needs to change. In addition to frequently mishandling prescriptions, the folks who work at the pharmacy are routinely rude and provide misinformation. (An example of misinformation: one of the first times that I went in again after getting discharged from a residential care program, the people at the pharmacy told me I couldn't get my prescriptions there because I'm a Yale student and I have Yale Health coverage. Yale Health doesn't accept Medicaid [my secondary insurance], so I can't get my prescriptions there. Where did they get this idea? Do they think that low-income students don't get admitted to Yale? )"

"That boy the short red curly hair don’t know how to interact w customers you should fire him. Also don’t expect pharmacy to answer your phone calls apparently only competent person in the back is the manager."

"It was easy to find what we were looking for. You do have to be patient and call for help for a lot of the items, but the staff were pretty responsive."