Domino's Pizza 136 Walnut Street, Springfield, MA 01105

"My pizza looked like it wasn’t cooked thoroughly the cheese wasn’t melted. Also I had ordered a medium pizza but the slices looked like a small pizza if I could get a free pizza in return I would appreciate that."

"This is the worst domino's I've ever experienced not only did I not receive my order I was hung up on and yelled at. I also overhears the driver and others in the background yelling about my order and lying . The woman on the phone should be fired the driver too the driver name on the app was Andres. I've already contacted cooperate about this store and staff. I do not recommend anyone order from this location as the staff doesn't care about its customers and make up lies a d accusations to better serve themselves."

"It usually doesn't matter what time I order food from this Domino's it's always hot fresh & on time, this particular time I order (10/1/23) around midnight wasn't the case. Not only did I receive my food late at almost 2 in the morning but I'm assuming the delivery driver doesn't know that if you order online you can "track your order" so we literally see where you're going, my driver was Nancy I feel like she intentionally took my pizza on a 30+ minute ride on purpose, when she finally arrived the pizza box looked suspect was cold & the pizza was stinking. My husband went in to grab a third slice after he cautiously ate two small slices & took the other out of oven but I smelled a foul oder that the Domino's I know doesn't have I say all that to say Angel the person that "prepared" the pizza & Nancy that drove it around forest park when I live 8 minutes from the establishment need to not work late night if their gonna make a rather fine establishment in the community receive this kind of attention."

"The worst Domino’s I ever ordered from. I ordered thru the app while staying in a hotel. After about 45 minutes the app showed it was delivered. It wasn’t! I called the store to find out where my pizza was. I was put on hold. After 30 minutes I hung up and called back to speak to a manager was put on hold again. After 35 minutes I gave up. I called my credit card company and had the charge removed."

"So disappointed by this! So much money spent and lost. To start the delivery driver delivers our food and he realizes he has the wrong order. So I call poor customer service as my husband was told the right driver is on his way and at least it’ll still be warm.. REALLY!! From someone that worked many years in the industry bad move. On top of that there was no “premium chicken “ on the pizza or “shaved Asiago cheese”. Now I know if it we’re anyone of those workers at domino’s ordered from a restaurant and receives the wrong order or told what we were told you’d be mad."