Sand Road Animal Hospital

"I’m editing this review because the response from sand road is not accurate or true!!! Complete lies of what exactly happened. Please read my entire review about the experience during tthia difficult time of losing our young pup. And we’ve been clients of sand road for years. NEVER have we been treated this way. This is on Ian office issue that the company needs to look into, but they won’t. They’ll put the blame on the client like they did here. Absolutely ridiculous that they won’t take accountability for their staff and their mistakes. They should do more investigating and talk to the front desk and billing department. I can provide names and dates of when we were there and who we spoke to at EVERY appointment about the bill. Told NOT to pay and to wait. Ok, so we wait. That doesn’t make the account past due for over a year. Train your staff if you don’t want them telling clients to ignore the bill until help is provided. I made it very clear in my review what the front desk and billing department told us. They know exactly what they said. We were open with our communication at every appointment. Your staff failed at their job and someone needs to take responsibility, but they won’t. I’m not sure how this place has an average of 4.6. Maybe its employees are doing reviews for them. Absolutely the worst animal hospital ever!!! Money, money, money. These are the three things they care about. My daughter has used them for years and unfortunately we had to put my her 3 year old frenchie down. The bill grew and we tried everything to save her for months. We were told not to worry about the money and see what the foundation could help us with. My daughter was a full time nursing student at the time , so money was tight for her. Every time we went in we were told by several front desk staff, doctor and the billing department (Ida) to not make a payment. Although, I did make some payments and so did my daughter. We know we are responsible for the bill. That’s not the issue. The issue is we were never told what the foundation could help with until October. Several months after our pup was put down and they decided to send the account to collections the same month the foundation made a (small) payment. No phone calls, no mail statements. NOTHING TO HER. She now has a $7k bill in collections. Before this time, my daughter called them twice to update her mailing address. It’s still not changed. We could have set up a payment plan because like I said, we know that we are responsible for the bill. I’m in the process of fighting this with the credit bureau and better business bureau as well. This place needs to be reported and are responsible for ruining my daughters credit. We’ve made several calls to them and Ida claims nothing can be done. We miss Dr. Dave, he would never have allowed this. They should be ashamed of themselves. Don’t go here."

"Love you guys . Dr Jen and tech. terrific and made us feel at ease"

"Sand Rd Animal Hospital was so wonderful in helping with our recent emergency trip there. They were incredibly thorough and so caring and helpful. My puppies life was in their hands and they figured out what was going on. I would definitely recommend them!!"

"I cannot recommend Sand Road more highly. All the staff I have dealt with, particularly Dr. Amy and Dr. Jones, are frank, professional and very kind. They display a very keen understanding of how important pets are [in our case our two cats, Sweetie and Socks] to the well-being and happiness of their clients."

"Always professional, helpful, kind. My kennel BridleWoof is exclusively cared for by Sand Road as are many of my client pups!"