Tractor Supply Co.

"I purchased a ceramic spoon rest which could only be ordered online. It arrived in a very large box, but was only protected by being wrapped in brown paper. Not surprisingly, it was cracked and chipped. I love the item and would have given 5 stars if it had arrived in good condition (had been packaged more appropriately for a breakable item). I had to return, which was an exceedingly easy procedure. I would like to order again, in the hopes that I would receive the item without damage. I write this in the hopes that the shipping department will be better instructed in how to ship fragile items."

"Our local TSC offers facilities for bathing your dog. Frankly, if they are not going to keep the tubs clean, the drains unclogged with hair, tools and combs from being strewn all over the soaking wet floor, mats from being stacked on grooming tables and never have towels available despite advertising them, THEY SHOULD CLOSE THE BATHING FACILITY DOWN. It's filthy, unhealthy and a risk to both dogs and people. Not only that but TSC has the place so understaffed you can't get anyone to help and when you do, you typically get lip service from kids making minimum wage. I reported an incident to corporate but don't expect anything to happen. They even offered a monetary enticement to keep me as a customer but I'm done stepping foot in a TSC again. There are plenty of other places I can get the merchandise I need and the services I'm looking for. What a dump. ___________________________________________________ So, I called TSC as they had asked in their response below. Keep in mind I called TSC the day this all happened several weeks ago. On that day it took three phone calls before someone finally asked for a callback number. The first two times I called I was disconnected. The third time the employee I spoke with had the commonsense to ask for a callback, telling me that they were having issues with their phone system. I provided him with all the details relating to my experience in the store, including the one person who told me I should "try another TSC." I must have been on the phone with that person for at least 5-6 minutes detailing what a pig sty the bathing area was. Like I said in my initial comment, he offered me a $25 gift card. It was like I have been speaking to someone who was only reading responses off a script. I told him I was not interested and wouldn't be patronizing TSC any longer. We ended our conversation and I'm sure the entire report was deleted before I put my cell phone down. In my call today I had a woman pickup the phone and immediately ask for my callback number because they were having phone system issues. Hmmm, sound familiar? Either that's just a line they give people who are persistent enough to keep calling back or their IT department is as awful as their retail stores. I relayed to the woman everything I had told the other person I had spoke with a few weeks ago. TSC, what was the point of asking me to call customer solutions? Was it just to annoy me with more of your corporate ineptitude? You've lost a customer, one who has been and will continue to tell everyone what a miserable experience I had in your store as well as will your customers solutions nonsense."

"Located on route seven here most of the shopping. Huge parking lot and lots of great items. I don’t come here often, but when I do it’s worth the trip. I was looking for a corner piece for weeks at the big box and hardware stores. My last trip they told me try tractor supply. They had exactly what I needed and had a great price. lots of great items for the farm, garden, hunting, etc."

"I think I just found my new favorite “toy” store. First time here and won’t be my last: good prices, clean store, really friendly staff, and lots of great things to choose from. Pricing is in line with other chains like Home Depot and Lowes, but they have a free loyalty program that gets you points (that turn into credit to be used at the store). I strongly suggest creating a free account before going in - you’re going to end up spending money (maybe more than you thought you would when you see how much great stuff they have), and you’ll kick yourself later you didn’t sign up for rewards first. ;)"

"This store has HORRIBLE management and crappy service. Went to get pellets and they had a pile of open, ripped bags. The line to register was halfway to the back of the store and even though the cashier called for help 4 times, no one came. Unreal. FINALLY, the kid brought out 2 pallets of pellets. Place SUCKS."