New England Dental LLC 246 Federal Road, Brookfield, CT 06804

"RUDE PEOPLE!!! I've been a patient for a little over a year. Never a huge fan, but it's convenient. Put a call in to get records and a written referral sent to an oral surgeon for wisdom teeth removal for my daughter and the receptionist asked me to call back in 15 minutes. I explained I couldn't I'm on lunch now and she hung up on me. We will be finding another dental office! That's the last straw. We're done!"

"Rude, disrespectful, unprofessional, dirty... just to name a few issues with this practice. The receptionist is beyond rude and disrespectful. I called to change my appointment over a month in advance, and she made it known what a huge inconvenience it was for her. The last time I checked, that is part of her job being the receptionist. The waiting room is gross. Every chair is covered with stains (I took a picture of the "cleanest"one out of all of them and attached it) The chair in the exam room was not any better, neither was the floor. Gross! I went in for a cleaning today and was faced with the very rude receptionist again. I requested not to have X-rays as they took a full set on my last visit and recently had multiple x-rays due to an unrelated surgery on my sinuses as it is not good to have so much radiation in such a short time. She demanded loudly that I sit down and x-rays were to be done. I told her no and began to explain my reasoning why again, and she continued to raise her voice and demand I have x-rays. She stated it was office policy that x-rays are done each and every time a patient walks into the door. I asked for that policy in writing, and she told me, "No." She also refused to give me a copy of their privacy policy even after they had me sign a form stating I had received it. I requested to speak to a manager and she told me no. I requested again and asked for a copy of the policy as well, and once again, she loudly declined and told me the manager wouldn't be in until 2. At this point, I knew I was not getting anywhere with this woman who insisted on speaking over me, so I told her to have the manager call me when he got in. I never received a call, which was no surprise. I will never return to this office. Read the rest of the reviews by others. After telling a friend of my experience today, she said she was a patient years ago and they told her she had 8 cavities. She found this very odd and went to another dentist for a second opinion, he told her she didn't have any cavities and only one spot that they "needed to keep an eye on." This place is extremely untrustworthy and unprofessional. I've already called my insurance, and found another dentist who has great reviews. Called and got a very pleasant woman on the phone who made me an appointment with ease. Better business bureau really needs to look into New England Dentals Brookfield office."

"My visit here was fantastic. The staff was exceptionally friendly and kept me well-informed about each step of the appointment. The hygienist was thorough yet gentle. The dentist demonstrated great knowledge and ensured I felt comfortable. I'm thankful to have discovered New England Dental for my dental care needs!"

"I've been a patient at New England Dental for roughly four years and have received consistently excellent dental care. They've successfully treated a range of dental issues I've had, from routine cleanings to crown placements, both during scheduled appointments and in emergencies. They're also adept at collaborating with insurance companies to keep patients' costs low. Dr. Kim, the dentist, is exceptional; he was able to rescue a crowned tooth I believed would have to be extracted. I'm incredibly grateful to him. I enthusiastically recommend New England Dental."

"I came here with extreme pain in my mouth and they’ve really helped take care of me! Gabriella was amazing and got me in to see the great doc in no time. Perfect and painless procedure and recovery when I had 3 wisdom teeth removed!! Little wait times and very attentive/skilled dentists with good Bedside manners (:"