Manor House Backpackers - TBG

"Staff are lovely, free breakfast is great! Right near the centre of town. A pleasure to stay! Will be returning soon!"

"Definitely the worst two nights of my life, I thought I was going to die. People in the next room were assaulting each other and were extremely loud. The worker eventually kicked them out however they came back in and nothing was done about it. Smelt horrible, and was extremely unclean including facilities. The bathroom felt like it was about to fall apart. Should have slept in the car. DONT STAY HERE :)"

"Lovely staff . Other guests are nice and kind. The beds are nice comfortable the kitchen is nice free coffee etc .. free breakfast smoking area nice sunny spot nice view close to bus stop city centre nice and warm very homely nice tv room I feel sad when I leave . Nice and clean also towels are provided for showers"

"The location is great, rooms and toilet were clean. Plenty of parking and the lady at reception was friendly. I stay there solo and I had a four-bed girls share room, and they didn't provide room keys, so that was quite weird and made me feel insecure. You know, anyone can enter any room anytime. Check-out is at 10, but they want you out as soon as possible; knocking on your door 15 min before, that didn't feel nice tbh. The place have permanent residents, some of them seems like elder man and that is quite weird on a hostel. I think is more like a community house. The place does not have a good chill, nice hostel vibe, you know, is more like a one-night sleep place. I will probably don't book here again just because of the key and vibe thing."

"This place is mostly inhabited by long term tenants, people look down on their luck. Our first night there was continual arguing in the corridor with doors slamming throughout the night. The next day one of the staff apologised and said we would be refunded (we hadn't asked for this or complained). The noise disturbance continued the next two nights with the Thursday night the guests in the other room talking until 5am. The walls are very thin. I spoke to the manager the next day about cancelling our last two nights and he agreed to refund us for the tuesday and the last night, he took my bank deets and said he would pay it there and then. Cut two almost two months later and several phonecalls being fobbed off or being told they will be in contact, there's been no refund. Seen that this has been the case in other reviews. With them responding saying the review was incorrect, without a chance for the reviewer to reply. Don't believe them and read the other reviews. Apart from some good willing staff/full time guests, a nice kitchen, this place is not welcoming to short term guests. Which might be fair in this pandemic, but seriously don't say your going to refund if you're not. And if you have guests that are disruptive at the cost of other guests experience, then do something about it, or at least monitor it in the night. I feel like they were friends of the manager though, as they were all sat in the office. Where is your manaakitanga?"