Rolleston Central Health

"Over an hour wait to see the nurse. When I approached the reception they looked confused and offered no explanation. They disappeared for another 10 mins. At which point I had to leave. No apology, no excuse. Shambolic display of patient care. I’ve had similar experiences but never reviewed before. But had to now. What makes it worse is I’d leave the practice if there was another one on offer but there isn’t. Be safer referring myself to Dr Google! Just awful!"

"If I could give negative stars I would. My partner has been back and forward with a doctor here for the better part of a year with no solutions and told to go home with extremely bad pains. Finally was referred to have an X-ray at the hospital 3-4 weeks ago. No results provided STILL after multiple phone calls to follow up aside from a nurse call today saying “it may be a serious condition but I can’t read the notes so I don’t actually know.” Terrible service would absolutely not recommend to anyone. Ever. Waste of time and money, avoid if you can."

"My wife took my son for check since he had been unwell for couple of weeks. Seen through respiratory clinic , the nurse treated was kind and treated them well but the doctor treated them like they were on interrogation instead of seeking medical attention. Even though my wife is a health personnel she felt like she needed my son to be seen for reassurance incase there was something seriously wrong with him. They both came home upset with the experience."

"Always have a lovely experience with my GP here. Listens to my concerns and we work through the best options! Always friendly and willing to help. Only reason I won’t give it 5 stars is because receptionist is rude at times. Understand your job is full on as it is a very busy place, but there’s no need to be rude for no reason!"

"I have never ever seen a very unprofessional and rude receptionist in my entire life. I was not well and i did not know that i need to book an appointment through online. I was asking about the process and if i can book an appointment with her or only online? But, she did not even look at me, doing her own stuff and said “No it’s late now”? Late for what????"