NZ Post Group

"Terrible service. Damaged an item I sent by courier. Refused to compensate me because it "wasn't in original packaging" when unbeknownst to me they picked it up from the guy I sent it to (who was not asked to provide the original packaging). Then they returned half of the consignment to me (they lost half of the consignment). At time of writing (two months after I sent the original consignment) they haven't responded because "they are waiting to hear back from the depot". I will switch to Aramex for future deliveries. Wish me well at the disputes tribunal..."

"Fed ex sub contract nz post/courier my parcel delivery date changed 3 times within a week. Each time the tracker would say “with driver, should be delivered today’ each time nothing. I changed the parcel to “no signature” with the call centre because of the delays I couldn’t stay home again, three days before it was meant to be delivered. Came home to find a “we missed you” card. Frustrated I called the call centre who said the driver was told and just didn’t listen, another 7 working days later it arrived and I ran out to ask the driver why it was late - answer “I went on holiday” so my parcel just sat waiting for him to come back from holiday. He said there was no note to say leave it by the door and so he took it with him. Nobody cares!"

"The overall quality of a service is measured by how it reacts to something that went wrong. NZ Post fails here in all aspects. When opening a ticket with them, you might as well be sending an email to God. They don't respond as though they have bigger problems to tackle."

"Such a pathetic company policy and procedures. I was waiting for my passport to arrive, when called in the morning, I have been told that the driver will be in that area in the afternoon and will be delivered between 1pm to 1:30 and when I followed up around 1:30 to check how far the driver is, another lady said, "we dont have direct number of the driver and will be delivered by 3:30 as he finish his shift around that". Seriously!!!!!!. I really wonder how can one person confirm that definitely it will be delivered by 1:30. I am not fussed and did allow the driver to give sometime and he delivers by 2pm but A JUMP OF 2 HOURS- from 1:30 to 3:30 is unacceptable. Cannot redirect due to security reasons and they are passports. Now if you are at work, you need to have someone at home for signatures otherwise the passport will be returned to internal affairs due to security reason and wait for another few days, weeks and months to be delivered and again same story. I have told one of my family friends to stay at home as I was at work. He had to wait for 3 hours and doing nothing just to wait for the passports to arrive out of his routine and luckily it was his day off. The service is getting worst day by day."