Aramex North Shore

"What a unprofessional courier company, terrible communication. For a start the tracking system doesn’t actually show the actual status of the package when redelivery is requested??? Why??? Their software seems to come from the 60s. Contact centre is off shore and has nothing to do with locals apparently (told by locals). Contact centre makes promises that isn’t delivered by local depots - why have a contact centre at all? I’ve also lodged a complaint with the company which uses Aramex for delivery to suggest stopping partnering up with them because I would definitely pay more for better delivery service."

"possible the worst courier company in the country. avoid at all cost. they cant find addresses in central auckland, then say they need an alternative address because they attempted twice although never called and I was at the address the entire weeks. I assume they didnt actually attempt. It sat in a cage for 10+ days, and i made 6 phone calls and one support email. Asked to talk to a supervisor, they dont have one, asked for a complaint email, also dont have one. Ask for a refund, and they said i either pick it up or they send it back to sender. If you actually want your good to be delievered, this company isnt for you, as suggested by other ratings."

"Oh boy never again! There's a reason why they're the cheapest! To be fair to them when it's fine it's fine but when you are unlucky and happen to be having an issue with them, I'd say all the very best. My parcel was lost a month ago, turns out mislabelled incorrect tracking number despite knowing all the facts to return to me, parcel is still stuck in Chch! Ongoing never ending saga with no help whatsoever. Mentally draining dealing with these people."

"The world is turning hellish and Aramex is part of the problem. Trying to do a simple task; send a parcel overseas. There is no option to add a new pickup address, only the one thats saved. Then finally I find a "Transfer Address" option which changes pickup address indefinitely to a new address... WHAT!? No other courier service have I EVER only had the choice to have ONE collection address. Even after attempting to transfer it, it didnt work. Then of course the chat bot is useless and only transfers you to a real person if you have a tracking number... !!?!?!?!? This literally ruined my day."

"I am extremely disappointed with this delivery company. As the receiver, I have been waiting for my parcel for nine days, which is an unreasonably long time for a delivery from East Auckland to North Shore. The level of service I have received is completely unacceptable. During my first call to inquire about my parcel, I was informed that the sender did not provide a company name, which is not a valid reason for delayed delivery. Despite explaining that I have received parcels from other couriers at the same business address without any issues, the customer service representative did not seem to care. During my follow-up call, I was promised that my parcel would be delivered within one to two days after I made an urgent request. However, this did not happen, and I was left waiting for an additional two days without any updates. The tracking information was inadequate as it only displayed "held in problem" without any further details. To make matters worse, the customer service representative during my second call was incredibly unprofessional and hung up on me before I could finish asking about my parcel's delivery status. This behavior is unacceptable and reflects poorly on the company's customer service standards. It is also concerning that I have had a similar experience with Aramex in the past. I had to wait two months for a delivery from Hamilton to Auckland and ended up receiving a broken box with missing parts. This is unacceptable and demonstrates a lack of commitment to customer service and timely delivery. Overall, the service provided by this delivery company has been unacceptable and incredibly frustrating. The delays, lack of information, and unprofessionalism displayed by the customer service team are unacceptable. I would not recommend this company to anyone and suggest looking for alternative delivery options in the future."