Tomuri & Co

"Do not order from this shop, worst customer service I've ever experienced and it's no wonder they have 2.8 stars on google as well as an NZ Herald article that comes up when you search "worst florist in Auckland". No florists in Auckland have such low reviews, and with 155 reviewers, it's no mere coincidence. I was given fungus covered flowers on Valentines day, asked for a refund and offered a store credit instead of the same value up to June 2023. When I emailed to organize a replacement bouquet, the owner (Jocelyn Tomuri) took it upon herself to make it impossible for me to use this store credit by saying I have to pick up the replacement bouquet by Friday 9/6/23 despite me mentioning multiple times I'd be overseas until 13/6/23. Furthermore not allowing me to use the store credit for a different bouquet as was offered by her staff, but insisting it had to be the same (which is fine but the contradictions and lies are unnecessary). Absolute waste of time and energy, and horrible horrible customer service to someone who has already had a bad experience. I hope whatever she saved by not honoring the initial compensation offer is worth all of the business she will lose from her poor attitude."

"The lady is so nice!!! The flowers are very fresh and in very good quality but in very affordable price. Thanks so much for making my day. I’m so sad to see there are some rude reviews. Hope everyone can show some respect to each other."

"I ordered four bouquets quite last minute today. I requested for delivery as well. I left it to Joycelyn and buoy I was thoroughly satisfied with their service, care and the flowers of course. The bouquets were soo beautiful and the people who received loved them. The team at Tomuri made sure they followed the instructions to the dot and delivered all bouquets today. Exceptional service. Please don’t go by their rating, give them a chance and you will not be disappointed."

"Bought the $90 bouquet online delivered to a CBD address. Bouquet is bigger than expected and in very good health. Delivered on the date as per order and it arrived around 1pm. Before and after photos (After 8 days) show how the flowers age. The big ones (Carnation?) that was open upon delivery wilted after 5 days. The roses, lilies and snapdragon are still going. Flowers do require to be put in vase and water replaced every 2days. I would definitely buy from T&C again."

"I wouldn’t recommend delivery from this place as I organised a bouquet to be delivered for a 60th birthday back in February and even though I booked it a few days in advance, it wasn’t delivered on the day. However the company did deliver it the following day, along with an additional bouquet as their way of saying sorry. Doesn’t have quite the same effect as having flowers delivered on the special day, but I did appreciate their effort to “make good”. However if you are prepared to pick up your bouquet I highly recommend these ladies - the flower arrangements are really gorgeous and that’s why I keep going back. Their ready made bunches are beautiful and if you ask them to make you something customised they can make it super stunning. So definitely check them out if you’re looking for a bouquet for a special occasion but I’d hesitate to rely on their delivery services again."