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Browns Bay Family Doctors
65 Clyde Road, Browns Bay, Auckland, New Zealand
About Browns Bay Family Doctors
Welcome to Browns Bay Family Doctors, a modern primary healthcare facility located in the heart of Browns Bay, Auckland, New Zealand. Our institution is dedicated to providing you and your family with the highest standard of health care while upholding old-fashioned values.
At Browns Bay Family Doctors, we offer a comprehensive range of integrated medical services to cater to all your healthcare needs. Whether you require general medical care, prevention health care, well child care, accident and wound care, maternity services, contraception and sexual health, minor surgery, travel health, nurse clinics, skin checks, Zolendronate (ACLASTA) infusions, or access to visiting specialists, we have you covered.
We welcome both enrolled patients and casual patients by appointment only. As a new patient, your first consultation will be a half-hour appointment, so please inform our Reception when booking. All our doctors are currently enrolling new patients, and as an enrolled patient, you will receive government-subsidized visits and access to other programs and services. We are affiliated with Comprehensive Care, which enables us to provide free consultations to enrolled patients under 14 years old, among other healthcare programs.
To enroll with us, simply print and complete the Enrolment Form and Medical Questionnaire, along with providing proof of eligibility such as your New Zealand Passport, New Zealand Birth Certificate (and two forms of proof confirming your identity), or Resident Visa. If you are not a New Zealand citizen, you may not be eligible for government-subsidized care. However, non-eligible patients can still register and access full medical care at an unsubsidized fee.
To be eligible for enrollment-subsidized care, you must meet one of the criteria listed on the back of the enrollment page. We recommend visiting the Ministry of Health website for further information. If you are not a New Zealand citizen, please bring your passport and visa(s) when visiting our practice.
For your convenience, you can register your result online, or our friendly admin staff will be more than happy to assist you in person. Additionally, if you require assistance but are concerned about repercussions from a controlling or abusive partner, please click on the icon of a green and white computer at the top of the screen.
You can find the Enrolment Form and Medical Questionnaire for download on our website. Furthermore, we offer general medical care, prevention health care, well child care, accident and wound care, maternity services, contraception and sexual health, minor surgery, travel health, nurse clinics, skin checks, Zolendronate (ACLASTA) infusions, and access to visiting specialists.
Our physical address is 65 Clyde Rd (above the ANZ Bank) in Browns Bay, North Shore, New Zealand. Please note that starting from Friday, July 7, 2023, we have had to increase our appointment fees and some additional service charges due to rising costs. The new fee structure for standard (15-minute) consultations is as follows: Casual Patients: 0-13 years old - $50, 14-17 years old - $65, 18 and above - $100.
We would like to remind everyone that the Community Services Card (CSC) and High Use Health Card (HUHC) can help alleviate healthcare costs for you and your family. You can apply for a CSC via the Work and Income website, and your health practitioner can submit a HUHC application on your behalf if you have visited our practice 12 or more times in one year for an ongoing condition.
We understand the impact of increased prices on our patients and are constantly seeking funding to help lower costs. We appreciate your continued support and the team at Browns Bay Family Doctors is committed to providing you with exceptional healthcare services.
Please note that our patient portal has changed from ConnectMed to Manage My Health. This new portal offers secure access to your individual health information, allowing you to access your medical records, lab results, immunization records, allergies, and update certain health information such as weight, height, and blood pressure. You also have the option to share your health information with another health professional if desired.
Thank you for choosing Browns Bay Family Doctors as your primary healthcare provider. We look forward to meeting you and providing you with the highest standard of care.
65 Clyde Road, Browns Bay, Auckland 0630, New Zealand
Opening hours of Browns Bay Family Doctors
Monday:
08:00 - 17:00
Tuesday:
08:00 - 17:00
Wednesday:
08:00 - 18:00
Thursday:
08:00 - 17:00
Friday:
08:00 - 17:00
Saturday:
Day off
Sunday:
Day off
Reviews of Browns Bay Family Doctors
"Have been coming here maybe 6-7 years and have been generally very happy. I haven't personally found the wait time to be a problem and the doctors I have seen (particularly Sheryl and Shashi) have been friendly, knowledgeable and reasonable. They have made me feel heard and valued and have been happy to discuss alternatives options rather than just prescribing unnecessary meds. We did have one encounter with a nurse recently who we felt was trying to push us in a certain direction without hearing us out and have sometimes found reception a little tricky to get hold of, but can't fault the doctors."
"I called up to make an appointment for my younger brother in my care after high recommendation about the doctors there - the receptionist was so rude and abrupt with me and was not helpful in taking me through any type of enrollment process or even willing to try - she told me to go to Shore Care. At one point she even interrupted me speaking and cut me off without willing to listen. Starting at reception this lady has made this experience very unpleasant and will not be recommending this place to anyone."
"I wish I could give them zero stars. Very poor service.I booked a phone consultation appointment for my child on a Friday. The doctor never called and the weekend is coming what should I do with the sick child? Why are we registered with a GP? Very disappointing."
"Really disappointed with their service and won't recommend anyone to go there!!! My partner registered with them about two years ago and prob only went there a couple times. Well..we don't need to go if we are not sick right?! He remembered there was something happened last time and he was considering changing to another GP but couldnt remember exactly what. He got sick a couple days ago and just thought he'd still call them and book an appointment with them. The person who picked up the phone said" well..yes you registered but you havent come to us for a while, right?" My partner said "yea but I havent been sick". Then she said" Then you need to re-register with us again" And my partner said "what? ok. how could I book an appointment?" She said" well..you can try Shore Care". Basically she just asked my partner to go somewhere else. I never have to re-register with my own GP and the receptionist from my GP never talked to me like this."
"Amazing clinic, Sheryl is a fantastic knowledgeable doctor, the nurses are well informed and lovely staff all round. Very accommodating. I no longer live on the shore but still use this practice as I wouldn't want to go anywhere else."
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