Pukekohe Family Health Care

"Such poor and low grade service, reception don't even shows any concerns for well being check, all I got can't book appointment or can be seen, try somewhere else. What a rude service, Doesn't even worth one star, atleast have courtesy te check who we are and what we need,"

"I met Dr Jayne Macmanara once I was on highly addictive valium for 25 years.She decided too take me off them but not even discuss it with me.highiy abusive person"

"Rudest and slowest service I’ve ever experienced arrived at 11am for my 11:15 appointment and I’m seen at 11:45 - if we are penalised for being late they should be discounting service if they are late cause it’s wasting our time too. The receptionist when I wanted to pay was disgustingly rude she was more into stapling her paperwork than helping people and she had an attitude about it too. She was also the same when I came in just ignoring people coming up the stairs not really wanting to help. Brush up on your customer service love or find a new job because cleary customer service isn’t your thing."

"I can understand the wait given the way things are these days but I feel uncomfortable with some things that were bought up with my child. Talking to other locals the consensus is to move. Maybe it's time..."

"When I got news that the practice has a new ear nurse, I was very happy about the news and made an appointment immediately to see the nurse. The appointment was set for a date and time. On the day I went to your practice (2 minutes before the booked appointment time), greeted the person behind the glass screen and declare the I was there for the scheduled appointment. The not so friendly person pointed me into a direction and stated to wait there. However, she also declares that there was a bit of a wait. A wait I asked, and she said yes. To which I asked, how long? Again, she declared with pride that I have to wait ½ and hour for my scheduled appointment. 30 minutes extra. I turned around and said to her that she can cancel my appointment as this is ridicules. What is the problem then? 1. In my opinion you don’t see us as people, but rather as livestock who can make you rich! 2. You don’t have a common decency to give people a curtsy call and letting them know that you are running late with your appointments, by ½ an hour, and if I want to reschedule. 3. I have a job, this allows me to make use of services like yours, and as such needs money to pay for your service. I work in Auckland CBD, made arrangements to work from home. I have 30 minutes lunch. Can you see the problem here? or doesn't it matter to you? Personally, I will not go back to your practice, I will move my family away from your practice as it seems that you have too many livestock on hand and cannot / will not give client service to your livestock. Yes live stock because we are not human beings in your business eyes. I will not recommend to anyone to make use of your services. If you are new to Pukekohe and looking for a doctor, don't go to Pukekohe Family Doctors. The word family should we removed from their label! I give you a 1 start as I have to select a star, otherwise it would have been a zero-star review."