Elite Fitness St Johns SuperStore

"Good range of equipment, super helpful staff. Would recommend :)"

"Looked on the website for quite a while before going into the store. The store had such a great setup and i was able to see what i wanted already setup. The manager was very helpful and i purchased a full cage, bench, bar and weights. The setup was really easy with well labeled parts. Really happy with my purchase. Would highly recommend"

"Hate to share a bad review but you need to do something with your customer service especially when he claimed to be the manager, he really has a bad manner. I appreciate his insight but saying that he's trained as a personal trainer wouldn't cut it if you don't look fit and healthy, it means you don't believe in what you're preaching. People can get certifications and qualifications in personal training within 1-3 months. Also trying to push customers to buy something that we don't need will make you lose sales. This is 2023, all sales tactics are not secret anymore. I understand this guy David works on commission but be honest and just sell what customers need, no need to be pushy. We won't comeback."

"It was a dirty big showroom with dust everywhere, it looks like there was no one cared to clean up the dust on the treadmill machines and recumbent bikes. The ambiance is too dark that it feels like the shop tried to hide imperfections on the machines. The manager is lacking communication skills and cannot handle customers that walk in, very sloppy-looking person. Also looks like very short of staff. No one cares for customers on the second floor. You could do so much better with a place that big, just need to find someone who cares about the business. The way I see it...no one cares."

"The showroom looked nice but the guy on the reception was not helpful at all. If you don't want to be in customer service then maybe it's not the job for you. Pity because it wasn't just a monitor I wanted but with your superior attitude there was no way I would even consider looking at a treadmill after that. You lost a potential customer and sale because my initial enquiry held no interest or had commission in it. A great customer service representative takes the time and makes a customer feel welcome. As you pointed out it's Head Office well maybe they should move you on or get you some proper customer service training!"