Jory Henley Furniture - Ronwood Centre (In the middle of Kathmandu and Anytime Fitness)

"Recently purchased a super king bedroom set for around 3k. Was told there will be a one year manufacturer warranty, but doesn’t seem to be have one in reality. The quality of the wood they’ve used on the rear side of the side tables, tall boys & dressing table were pathetic and could have used plain paper instead. Never recommend."

"I ordered a 3 + 2 seater recliner through the website in mid-January. I was initially told it would arrive in 8-10 weeks. At the 11-week mark I got in touch again, only to be told it would be another 4+ weeks. By mid-May, completely fed up by this fiasco, I went into the Manukau store (the store I had elected to pick up my order from) to try and get some answers. I was assisted by Francis and an Asian lady whose name I unfortunately didn’t catch. They were both extraordinarily helpful and very apologetic for what had happened, even though it wasn’t their fault. The store didn’t have stock on hand, but they could see there was stock showing in the Mt Wellington warehouse – which led to surprise and confusion over why I hadn’t been contacted about it sooner. A stock transfer was arranged and two days later my furniture was ready for me to pick up. I’m happy with the service received from the staff at the Manukau store. Sadly I can’t say the same for the online store / warehouse (Mt Wellington), which I have reviewed separately."

"NOT RECOMMEND! Made an order, got told that they had delivery issues so essentially told me to cancel order. They literally said they take no responsibility for delivery in case product arrives faulty - which is breaking Consummer law! Not only then they offer service they are not ready to provide but also have no clue of the law they are supposed to comply with! Huge red flag, very poor customer service - wasted time and nerves on dealing with them!"

"Purchased a bedroom suite and was expecting delivery. Onthe delivery day waited half the day then call the store to be told no stock and they made a mistake, must come in and take something else of get a full refund. I gave the lady my bank details and was told 5 -7 business days. Till now I have not received my money, endless emails and false promises. Very unprofessional and even went to the store in person. They are not interested in refunding my money. $1600 now I am begging them to pay me back. Poor customer service, stay away from this store."