AA Centre - Westgate

"Waited time is very long - Almost took one and half hour. It is not my first time. Been there a few time lately. The same result. Just need to retake photo for my driver licensing as instructed by VTNZ due to having problem with their internal recoding system. All I needed is just to represent a letter provided by VTNZ, where clearly stated that take photographic evidence of me either NZ driver license or Passport doesn't need to be current to show the agent. I showed the agent my Photo of NZ driver licence, my temporary licensing, my employee ID, my bank statement, none of them were accepted to validate my appearance. So I spent hours of waiting and ended up justifying my appearance with the agent. Then I went to VTNZ Henderson, just took 5 minute wait and just presented letter provided by VTNZ and took the photo. VERY SIMPLE PROCESS, SERVICE STATFICTION, WIN WIN FOR ALL PARTIES."

"Excellent customer service by AA advisor Maureen. Went there to convert my overseas license (DL5) and my theory test. Maureen patiently explained the procedure and processed the documents very quickly. Yes wait times are a bit long, especially on weekends Note: If you're there for a license conversion, ensure you have the right forms and documents (colored copies and Identification papers). Staff are very polite, especially the lady (never got her name) assisting everyone while they were sitting in the waiting area."

"Very disappointed experience. I came in today at 4pm and waited, the staff approached me later and asked me to leave said "because they already cut off the queue" right before me arrived. I was the last customer. I asked if she can consider to help me as they close at 5pm but she said no. If anyone else fully scheduled during the day(busy) and has no time to waste, don't come to this branch. I'm sure you're better off at somewhere else happily"

"Went to AA Westgate yesterday with my 16yo. Absolutely no customers service from any of the staff members. All are slow & inefficient. The only person that deserves a praise was Red security lady. She was friendly, helpful and wear a smile on the face. We need to wait over an hour just to get to counter. Couldn't do anything was turn back home. Told to come back tomorrow.They hopeless and didn't give us any service."

"The worst customer service ever, on Saturday, people waiting for more than half an hour but still no service at this counter due to went on lunch break, but got no one covered."