Nick Scali Furniture

"A big shout out to Kayla, at mt Wellington Nick Scali Furniture. My order for a single chair to match my 3 seetee, did not show the correct colour code. After 4 long phone calls to Australia and three visits to the showroom, to get this sorted, Kayla calmly helped me out, explained the change in code number and colours to match my previously purchased couch. All sorted. .thanks Kayla."

"My parents brought a single couch for over $4,000 in 2019. Since then one of the springs has popped up making one side of the couch extremely uncomfortable and unusable for long periods. I understand that it was brought around 3-4 years ago but for a single couch that cost as much as it did you would think it would last longer than it has. My parents have been in contact with the staff who have denied fault and qouted a repair for $500-$700. Extremely disappointing from a high end store that supposedly sells high end furniture."

"DON'T GO NEAR THIS PLACE! Ordered 3 items in Dec 2022. Delivered in April 23. All 3 items came with problems! 1./ Console table handle was bent. 2./ Dining table was also faulty on delivery. Wanted to cancel the order BUT got rejected, FORCED to wait for next delivery in August 2023 3./ Sofa is wrinkly and sagged, doesn't match the showroom product. Service guy was sent in but couldn't do anything but asked to contact the shop again. Just being sent around the circle with no answer. NS, Do NOT reply here with a template email just with customer name changed. If you really care, you know my number. I will take this matter in a more strigent manner if a must."

"We have purchased a few times from the Mt Wellington store, the staffs were always very helpful! For our recent purchase from this store, Rae and the store manager put in their best effort to follow up and organize the armchair to be delivered to us before the scheduled delivery time ( in August). Rae is very friendly and always in a very professional manner!"

"I am extremely disappointed with this company and would give them a zero-star rating if I could. We purchased a dining table and coffee table, only to receive broken products. The coffee table's side was damaged and filled with white fillers, while a portion of the dining table had a mismatched color. We reached out to them for a replacement, and although their official technician confirmed the issues, we received a call stating that these were simply characteristics of the products, not problems. I am thoroughly dissatisfied with their response and do not recommend them, especially considering their high prices."