NZ Post Shop Lincoln North

"Went there this morning the lady there was not in good mood I hope she learn how to smile and be nice to customers"

"VERY RUDE Front Counter Staff! I will not be visiting the NZ Post Lincoln Road Store ever again! The women working at front counter is SO RUDE. Yelled “NO TOUCHY!” at my 4-year-old today when he had just started to nicely look at the cards beside the counter - that gave my kid a sudden fright! There’s no sign there that says “NO TOUCHY” - Can you explain why my kid is not allowed to touch the cards?? He has no basic rights? Your store should train the staff on “NO YELLING AT THE KIDS!” When I said that I wanted to send something overseas, the woman gave me a form told me to fill and come back to the counter and nothing else. Because in my country it’s another language I had written my home language beside the English I had written on the post form. When I took the queue again and finally reached the Counter, the woman yelled at me again “No foreign language!” When I questioned why she didn’t tell me at the start? She told that it’s a rule written on the small prints on the form. Let me ask you, do you read all the small prints on the forms and documents that you fill and sign? If it’s such a big rule that you would yell at your customer for doing it wrong, why would you not have told the customer at the beginning?? So I had to re-do the form again and queue the third time to get it done, all the while with my frighten kid from your yelling! To the owner of the store - Have you read all your google reviews which are majority 1 star? Have you even bother to train your staff to do proper customer service? They can at least get some training on how to talk to your customers nicely and respectfully. At the moment they talk like they hate their job. Don’t bother doing a standard copy-and-paste template reply to this review. It’s a waste of time and space."

"Not happy with the oldest lady that works here. All are rude, but there is one that is very rude. She doesn't even lift her head up when other staff members are addressing her on behalf of customer. It seems like she is the boss and the others can't move without her saying boo! I honestly dread going to this store and only go if I am in a hurry, otherwise I drive to another Post Shop. Another issue I have is often when there is a big queue they will shut one till and the third staff member will do imaginary work while customers wait in line for their slow and unfriendly service. The staff here need to understand that their customers are their bread and butter so show some RESPECT to them. This is not India or Pakistan where customer service doesn't matter - it matters!"

"Not too pleased with last visit. Had I known I could have applied for the new car ownership online I would have saved money as I had misplaced my DL the day I went in to summit the forms. I did have a copy of my DL on my phone as a back up and the staff memeber that I have been a customer of for years refused to use the photo. I put my new car under hubbys name as the lady, whom I been a customer with on many occasions did not inform me that I could have applied online with my own name with the license details. I just finished applying online and paid the fee again. I didnt need my physical drivers license paying online, just the details. I have also found my license : )"

"Very bad customer service, Very rude women that work there. The prices are always hiked up [used to go to Henderson mall post shop and get cheaper price but now they are closed.] Nearly $30 to send a small parcel worth $10. And today they are all absent so the shop is closed. No back up staff???????. Should fire them all and get new staff, ask any local we all say the same thing. UPDATE . made a complaint !. nothing happened!. post look after post!. had proof you ripped us off - other shops were almost half your price. So now like everyone else we go further to Henderson shops or Ranui post shops to get GOOD! service , better prices, and much better friendlier customer service. Not nasty or argumentative and rude like your shop. I have seen you be so rude to old people from across the road at the village, my mother is there .I have made sure she never goes to you!!!!! Good luck in the future "not!" . Hope you go under, you don't deserve to be in business with your attitude. "no star is my rating:"