New Lynn Delivery Branch

"Collect your missed parcel here. Bring your 'missed delivery' card for smooth process. There are 2 staff at the reception, give them your card and they will scan it and bring your parcel. The room is pretty small and the waiting time can be long so I recommend you avoid the peak hours. Must have ID. Overall process was amazingly convenient. Lots of parking space."

"Trust your online tracking record, never trust the staff here. They told me my parcel was out for delivery, but I saw it was “in parcel pod for collection”. They explained that the record delayed so I didn’t see the latest one. But actually they lied, this record never showed and the parcel was reprocessed at that night. My friend missed his birthday gift!!!"

"I had a slip left at my door for a parcel DESPITE my delivery instructions stating to please leave the parcel by my back door. The slip advised me to request a re-delivery as the nearest pick up centre (Rosebank Road) was closed. When I tried to arrange a re-delivery via NZ Post’s “Parcel For You” feature it kept saying my parcel was not able to be re-delivered. I entered CTC number multiple times over multiple days, with the same result - parcel not yet able to be re-delivered. Pardon? I then had to go out of town for a couple of weeks and was not aware that they would try to deliver again during this time. While I was away they once again did not leave the parcel as instructed - they left another slip. This time stating that I should pick up from the New Lynn postal branch. I once again tried to schedule a re-delivery but again, when I entered my CTC number, it said this wasn’t possible. By the time I had returned to Auckland and was able to pick the parcel up I was advised that it had been returned to sender as it had been over ten days since attempted delivery. When I mentioned I had been out of town, not even as a complaint, just as a reason for why it had taken me some time to pick my parcel up, I was met with the comeback “well we wouldn’t have known you were out of town, would we?”. I understand that there are processes NZ Post follows and that it isn’t their fault I was out of town but I could have done without the attitude. Thankfully the parcel had not actually been returned to sender yet and I was able to pick it up, but the overall experience has been a headache. If the delivery driver had followed my instructions to leave my parcel (not even an expensive one) in the secure location I had instructed (twice) then this wouldn’t have been an issue. If the re-delivery feature had worked as it usually does then this also would not have been an issue. If they had left a pick up location on the slip the first time they tried to deliver then this wouldn’t have been an issue. Then to top it off I was met with a passive aggressive attitude at the pick up centre when I finally managed to make it there. Come on, NZ Post, your customers shouldn’t have to jump through hoops to get their deliveries - especially when they gave you enough info to get it right the first time."

"I had to go to the Binsted Rd address to pick up a parcel, but it took simply ages to find the place even though I had it on Google Maps! The signage is appalling and I would like to see a BIG VISIBLE sign from the traffic lights on the corner of Binsted Rd to help others who are looking for this place. I was lucky that a take-away bar up the road helped with directions, but please, please, put up some decent signage! I was lucky to get there in time as I spent a good half an hour driving up & down Binsted Rd to find it! Thanks."

"The same thing happening all the time with international parcels - signed as "delivered" but not delivered in fact (I work from home, so I can't miss the courier). NZ Post customer service can't help as the only thing they see is that it has "delivered" status in the system. So they suggest to contact the sender for refund but I can't prove the fact that I have not received the parcel because of the tracking system. I have no idea where they leave the parcels that nobody can find them or they keep it with them... Very disappointing."