Sue-e Furniture

"Really Bad experience with this seller I will not recommend anyone to go there and waste your money and time. I bought a king single mattress and after a few weeks spring gets shrink I talk to the sales person and sent him some pictures but he said you need to bring your mattress here so we can check it i drive to Panmure from Papakura south when I reach there lucky owner was there sales person ask me to open up your car boot and show him the mattress when I opened the boot without even touching he start telling me it’s good it’s good not faulty at all I told him let me take it out and open it up on the floor then you will see the shrink spring but he changed his tone then I got angry and tell him listen to me first I’m the customer you have to listen my problem first then you make decisions but he was saying don’t have any problem with mattress because he was not ready to take any action he start giving excuses then he start apologising but did not return the mattress.Owner is useless he doesn’t know how to deal with customer.If you wanna buy rubbish with money just go there otherwise try someone else.Choice is yours.I wanted to give him 0 start but unfortunately there is not any option for that so I had to give 1 star."

"Very angry with this company. Placed a bed frame order through Trademe 10days ago, double checked with them about the bed color before the action, they replied only honey color available. Then I placed the order and 3 days later they supplied a tracking number which cannot get any information, sent several emails to chase, then 9 days later before the day I moving, they called me and told me they don't have honey color in stock. What a terrible company and purchase experiences! Never ever buy anything from this company."

"Thank you for the trade, just want to acknowledge your delivery persons for their patience. Thank you for the mattress I appreciate it. I also want to acknowledge the island or maori girl and man that I spoke with over the phone. Thank you for making this trade easy. To the manager or Asian lady I spoke with, I believe you need a lot more training, particularly around your customer service skills. Just a recommendation: I would suggest that you have packing delivery forms on the package to make it easier for the driver and receiver. At least it the package will be identified. I believe that this would make things a lot easier instead of guessing which product is for which customer. Cheers"

"Been a nightmare buying from this place, boxes were missing so had to go back and collect the missing boxes, now assembled the draws and the sides of 2 draws are missing. Messaged them that we are missing these pieces and they told us that they would ship it out as I refused to go back and collect. Messaged them to see if it was shipped and they replied that they knew nothing about it so I sent screenshots of the conversation and no reply. Called to speak to the manager but they wouldn't put me through and told me the manager had left for the day so left my details with them but still nothing so far! Lastly the instructions are far from ideal to put the pieces together. A fair warning to all not to buy from here!"

"my experience with Sue-e is very bad. I bought a queen size mattress. when I opened it, it was damaged. I showed the picture of damaged mattress to the manager, neither did he look at the picture nicely, nor he tried to understand my point. He directly blamed me for damaging the mattress and forcing the damage on them. He has no respect for his customer. Very very very disappointing customer service. I would never recommend anyone to buy from this sue-e. This company does not deserve any stars."