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nib
48 Shortland Street, Auckland CBD, Auckland, New Zealand
About nib
Welcome to nib, a renowned institution located at 48 Shortland Street, Auckland, in New Zealand. As a prominent establishment and point of interest, nib offers exceptional healthcare services and benefits to its members.
At nib, we believe in providing our members with a wide range of choices when it comes to their healthcare. Our Find a Provider directory allows you to easily locate healthcare providers near you, ensuring convenience and accessibility in your healthcare journey.
For eligible members, we offer Health Management Programmes tailored to various conditions such as joint pain, heart health, and cancer treatment. These programmes are designed to help improve your overall health and well-being. To learn more about how to register and the eligibility criteria for these programmes, please refer to our website.
Our First Choice network ensures that you receive seamless care from healthcare providers who are part of our network. Not only can you find out if your healthcare provider is a part of this network, but you can also determine if they can assist you with your paperwork, allowing you to focus on your recovery.
Making claims with nib has never been easier. With our user-friendly nib app, you can simply take a photo of your treatment receipt and submit it for processing. Everyday claims are processed faster through the app, ensuring that you receive your eligible costs refunded earlier.
We understand that facing a health crisis can be overwhelming, which is why our Wellness Coaches are here to provide personalized care and support. When nib member Katrina was diagnosed with a brain aneurysm, our Wellness Coaches offered her guidance throughout her health journey, ensuring she received the care she needed.
As a parent, you may face challenges in motivating your kids to be active. In a recent study conducted by nib New Zealand and NeilsonIQ, it was found that 37% of parents find it difficult to motivate their kids in this regard. To assist parents, we provide a range of resources and ideas for activities to keep your children engaged and active.
We understand that time is a precious commodity, especially for busy parents. That's why we strive to make your experience with nib as efficient and convenient as possible, ensuring that you can balance the demands of work and parenting without compromising on your health.
Join nib today and experience the exceptional care, support, and benefits that we offer. Your health and well-being are our top priorities, and we are committed to providing you with the highest standard of healthcare services.
Photos of nib
48 Shortland Street, Auckland CBD, Auckland 1010, New Zealand
Opening hours of nib
Monday:
08:00 - 18:00
Tuesday:
08:00 - 18:00
Wednesday:
08:00 - 18:00
Thursday:
08:00 - 18:00
Friday:
08:00 - 18:00
Saturday:
Day off
Sunday:
Day off
Reviews of nib
"Slow & frustrating customer service. Buyer beware when creating a 'joint policy'. If you separate, and your ex refuses to pay the policy, they can also refuse to have their name removed from the policy, making it a difficult loop hole which even when you ask NIB to cancel the cover - and you cancel the direct debit - they email to advise you can do mediation or consult a lawyer. Ridiculous."
"Very rapid decline in service. Started taking forever to pay out claims. The wait to speak to a call centre agent is 45min to 1hour. Decided to move my cover elsewhere and they terminated me effective immediate altough I received confirmation on when my cover was due to end."
"Been with them for 8 years ,no issues what so ever ,claims & pre approvals always processed quickly , the only bad thing is that the mobile app stopped working lately."
"I applied for membership and needed to cancel it as my employer had already added me to another provider. Very professional and understanding."
"Been using their service for years now. No issues, staff always helpful over the phone. If the wait is too long they'll call you back. Urgent pre approvals always done in time. Thanks"
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