The Hour Glass Auckland | Official Rolex Retailer | Official Rolex Service Centre
About the Business
Welcome to The Hour Glass Auckland, the official Rolex retailer and official Rolex service centre located at 154 Queen Street in Auckland, New Zealand. As an establishment and point of interest, our store is dedicated to advancing watch culture and providing exceptional service to watch enthusiasts and collectors.
At The Hour Glass, we pride ourselves on our thoughtfully curated selection of brands, ensuring that we offer only the finest timepieces to our customers. In addition to being an official Rolex retailer, we also carry other prestigious brands such as Hublot, Ulysse Nardin, TUDOR, Zenith, Chopard, and Patek Philippe. We constantly strive to bring you the latest and most sought-after watches, keeping you up to date with the ever-evolving world of horology.
Our team of knowledgeable specialists is passionate about watches and is here to assist you on your collecting journey. Whether you are a seasoned collector or just starting out, we are committed to providing personalized and expert advice to help you find the perfect timepiece that suits your style and preferences. We understand that choosing a watch is a significant decision, and we are dedicated to ensuring that you make an informed choice.
In addition to our retail offerings, we also have an official Rolex service centre on-site. Our highly skilled and certified technicians are equipped with the expertise to handle all your Rolex servicing and maintenance needs. Whether it's a routine service, repair, or restoration, you can trust that your Rolex watch will be in the hands of professionals who understand the intricacies of these exceptional timepieces.
We take great pride in designing immersive retail experiences for our customers. Our boutique is meticulously designed to create a welcoming and luxurious environment where you can explore and appreciate the artistry of fine watchmaking. From the moment you step through our doors, you will be surrounded by the beauty and craftsmanship of some of the most prestigious watch brands in the world.
With over 55 boutiques in our network, The Hour Glass is committed to being your primary port of call for all your watch needs. We are dedicated to providing exceptional customer service, ensuring that your experience with us is nothing short of extraordinary.
Thank you for choosing The Hour Glass Auckland as your destination for luxury watches. We look forward to assisting you in finding the perfect timepiece that will accompany you on your own extraordinary journey.
Photos
Location & Phone number
154 Queen Street, Auckland CBD, Auckland, New Zealand
Hours open
Monday:
11:00 AM - 5:30 PM
Tuesday:
11:00 AM - 5:30 PM
Wednesday:
11:00 AM - 5:30 PM
Thursday:
11:00 AM - 5:30 PM
Friday:
11:00 AM - 5:30 PM
Saturday:
10:30 AM - 5:30 PM
Sunday:
10:30 AM - 5:30 PM
Reviews
"The Hour Glass is most definitely the best AD to visit in Auckland. The staff here are quite professional and being a younger customer they did not discriminate. Dean is extremely knowledgeable and professional even though he was a trainee when I first met him! He helped me with choosing a watch and it was always a great experience being served by him. For the younger buyers out there, don’t be afraid to pop into The Hour Glass! They are friendly and will answer any question you may have."
"I don’t normally right bad reviews but this is necessary. After much patience on trying to acquire the timepieces I want, keyword ‘want’. It seems to have fallen on deaf ears with the sales team here. I have happily spent $120k+ with Hour Glass Auckland over the last 1-2years purchasing ‘off the shelve’ watches for family & myself in hopes that I would be eligible for the watches I desire. They kept selling me you the pitch of “if you purchase this timepiece it’ll help towards the one you desire”, always insisting they’d prioritise me. But they never pulled through & the motto quickly turned into “I can’t guarantee it but we will try our best”. I personally feel that the sales team seem to favour a particular demographic of people who they choose to prioritise. After good spend and loyalty, it’s beyond me on how they choose their clientele.. I definitely will not be wasting a dollar or my time here going forward and sadly am ashamed I ever did. I hope others aren’t fooled. I don’t believe it’s a supply issue. And I hope any young individual, who like myself hoped to start great relationship in hopes of getting the watches they want also be cautious."
"Had a wonderful experience buying a Day-Date 40 for my husband birthday gift. Looking forward to buying another my dream watch through the boutique to me also. Thanks in particular to Paula all her help. She is super friendly, kind and very reliable. Strongly recommend to get Paula’s help if thinking of visiting The Hour Glass. She will go out of her way to get what you really want. I would highly recommend visiting this store first if you are in Auckland. Anywhere after this may be a let down for you."
"I would like to thank Stefan and the team for my recent purchase (an outstanding tool watch). There customer service is second to none in NZ, and I would highly recommend the Hour Glass team for any of your watch needs. I'll definitely be back. Thanks team."
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