Ballarat Holden 211 Gillies Street North, Wendouree, Victoria 3355

"Only 4 stars at the moment for ease of ordering parts and for the easy process to get granddaughters car booked in to get part fitted."

"Amazing! The team took responsibility for an opps that occurred during the last service a few weeks back. Replaced the damaged unit the day after I called, and immediately got Me back on the road!! Great customer service!!"

"Who would pay 600 dollars for a car service Edit- Thanks to Travis, whom I did speak with, polite and understanding of the issue at hand in which is now being investigated. Very happy to help and was willing to do some further inquiries regarding some information about my vehicle. Thank you very much"

"Be careful of what they try to charge you for servicing. I am unsure if they were intentionally trying to rip me off but the whole situation was odd. My car was having the $399 CAP PRICED service. Received a call that it was ready and the total price was $750, I queried the extra charges and they said they had to replace an air and fuel filter. I asked why this would be an extra $350 and the lady came back with a breakdown saying that filters and labour was xxx amount and that it seems like the “service guys had kept an extra amount for themselves” ……..look I’m all for people having a good time but please do not charge your customers for the Friday night knockoff drinks -_- After a bit of back and forth they agreed to waive the extra charges. I went in to pickup my car and they tried to charge me for the price of the next years service. They corrected this. Again I’m unsure if this was them being intentionally dodgy but it does seem like the culture is very money driven rather than customer focused. So please take on board two things 1. Make your customers aware of anything that requires replacing rather than surprising them afterwards. 2. A money driven workplace culture is a super toxic environment for both your employees and reputation within our rural town. 2 stars rather one as prior to this I didn’t have issues with their services"

"After a breakdown 2 hrs from home and with a trailer hooked up, we were towed to Ballarat Service centre! The receptionist Kaye was fantastic! She was sympathetic to our plight and, although the mechanics were snowed under, she asked them to take a look! She then helped with hire company, taxi, coffee. Her kindness and willingness to help made a horrible day not so bad!! Thanks Kaye!! The mechanics also did a great job! They quickly found the problem and the car was ready by the end of the week, all at a very reasonable price!! Thanks to all at Holden Service Centre!"