Warehouse Stationery Royal Oak

"Went to pick up a picture of my late mother in law's photo this morning and was served with horrible customer service. I asked for a frame that would suit to which the lady who served me just pointed out vaguely where to find I believe her name was Haidee or something similar. She made me feel like I was bothering her as she was checking her phone just before I came back at the til. I picked up a frame I liked and asked her if the photo would fit the frame to which again she just said no with rude customer service and no explanation of which frame or size I should be looking for as the measurements were not clear to me. I finally found a frame that could fit the photo and when I asked if she wouldnt mind putting the printed photo in the frame she was annoyed I had asked that. She said it will fit and theres no need to put the photo in the frame in the store. I said I had printed photos there before and with the right frame and they didnt fit properly so I just wanted to make sure and if they could help with trimming the photo if needed. She was hesitant and made me feel bad for even asking so I said fine dont worry about it. It was for a funeral in the next couple of days and I thought they could help. There was no one at the store and there were 3 ladies just standing around doing nothing. The worse part for me was the horrible customer service and bad attitude. Would not recommend this place at all. Its ashamed as this is our local. I wish I could give 0 stars. Please do better. Please review your staffs customer service and attitude towards customers."

"Weird, I was standing there waiting for my receipt and the lady serving me just left me standing and proceeded to change paper and ink in their big copying machines. She even turned around after a few minutes and said to me “Receipt?” I said “Yes” and then she continued to change ink and paper on the machines. After a few more minutes I said “excuse me, can I have my receipt” as there was a cue behind me. Finally she gave me my receipt."

"Phone system was not at all satisfying. I had to go through their Facebook page to get an answer for a simple photo print. What is the use of having phone service?"

"There is no A4 250 GSM from last 3 months. And when I came today, A4 210 GSM paper is also not available. People working at Royal Oak wharehouse stationary are good but upper management who keep record s of stock needs urgent attention. Its very very poor stock management."

"I installed the mobile application prior to my visit to the shop. The kiosk's user interface proved to be non-intuitive, and the staff appeared to be preoccupied with their duties. Despite seeking assistance from four separate staff members, each appeared to be occupied with their responsibilities and could only provide limited support before departing. As a result, I was compelled to wait for the next available staff member when confronted with subsequent challenges. The entire process for uploading the photo and get it processed was more than fourty minutes, excluding the printing time."