Danske Møbler Furniture - Three Kings Showroom and Factory

"Great buying experience I ever had. Wonderful and helpful staff Jessie and Josh, made the delivery professional and stress free. Thank you all Danske Mobler team. Love my new lounge suite. Looking forward to summer!"

"Having previously purchased all our furniture through the Danske Mobler Three Kings store and receiving great service, we were extremely disappointed with how things were managed when a faulty piece was involved. The manager advised us that they would review the piece but upon review offered us either a refund or a floor piece. Given we were at no fault, the option of being offered a floor piece was unacceptable and frankly unfair, even when we clearly indicated that our intent was just to get a replacement as we loved the piece! In the end we took the refund, as the manager and support staff were dismissive through all our interactions and even implied mishandling on our part. This has definitely left a sour taste for a matter, which in our opinion could have been easily resolved."

"Buyer beware Purchased an expensive recliner chair as a gift, from the mt eden store. Discovered the foot rest to be faulty and so wanted it to be replaced. I was told a new unit had to be assembled and so i had to wait a few days to get a replacement product or i had the option of taking the demonstration model from the shop floor if i needed it urgently. Having paid full price and wanting it to be new and presentable as a gift, i opted to wait a few days to get a new replacement product and confirmed this by email. On turning up a few days later, to retrieve the new product , i was shocked to find out there was no replacement product available. Enquiries about why this wasn't communicated to me earlier and why they required me to me travel to their store if they had no product available, fell on deaf ears. Only after probing multiple staff did they indicate that there was no new product assembled . The shop manager seemed convinced that this was a opportunity to clear demonstration stock off the floor and was determined to hand me one , regardless of my paying full price for new product. The manager couldn't provide any clear reason on why this has happened or why a new product was not assembled . Overall he couldnt care less, had no respect for my time and kept blaming the original salesperson. Dealing with this incompetent Manager has convinced me to return the recliner chair for a full refund and spare myself of any future headaches. This was my first and last experience with danske mobler and can only be summed up as absolute waste of ones time and energy"

"WOW! Our first ever dealings on line with Danske Mobler, always thought it was a bit expensive! What a surprise! Fantastic service, only top quality products at what we thought were at a reasonable price in comparison to others Web site easy to follow Order was easy to place Payment no problems Delivery service using thier own truck and driver with assistant was on time and within an acceptable time frame We would have no hesitation to recommend DANSKE MOBLER to any discerning furniture purchaser A. C. CHARLTON West Auckland"

"Very poor purchasing experience. I ordered a TV unit in mid December 2021 and was told it was going to be delivered in Feb 22. Didn't hear from them ever since, and when I called in Jan 22 to keep tabs on progress, they told me it was never realistic to expect it in Feb 22. Instead they told me it will be June 22. Then I called in March 22, and they told me that delivery will be next Tuesday. I asked why they did not proactively tell me about the delivery date. I would never have found out if I hadn't called them. They said that's not their process and will only inform the customer one day before delivery date. That's such poor processes and service. Your customers actually have jobs that they have to go to, so one day's notice is very disappointing. I then asked to be transferred to the manager and then it went to another line which disconnected after a few rings. I would give them 0 stars if that was an option. Danske Mobler pitches itself as a quality furniture store that aims at the more expensive end of the market. However, the service is such that it's not different from buying from a low end store. A customer should not be the one that is actively chasing you. You should be proactively informing the customer."