Sadal And Co

"Angie did an amazing job on my highlights. They are so nice and blonde - Not at all orange or silver, which has happened to me at most other places I've been to. Thanks so much! :D"

"Poor service and the lack of a customer resolution process. Having been a loyal customer of Sadal & Co for years and knowing some of their staff from get funk'd salon days, I was extremely disappointed with the treatment I received from the owner today. Having found an appointment on their booking website online, I rang into confirm a slot, whereby the receptionist mentioned that none was available. She then said I could book online if I wished but wouldn't answer when I asked if I'd be turned away as the system on their end is showing otherwise. The receptionist was in a rush to get rid of me from the start and hung up on me while I was still speaking. When I rang back, the receptionist raised her voice at me defensively and later passed me onto the owner. Unfortunately, the owner was rude, lacked any empathy and offered no resolution. I understand this is a very busy period but there is no need to go out of the way to be rude. This is extremely sad given that I have not only frequented but also promoted the business wherever and whenever possible. A business that does not care for feedback from their loyal customers and instead treat them like adversaries is a business that I will not be backing. Some of the hairdressers are lovely but beware, management does not have a customer centric mindset and if you face an issue, they will cause further despair and not attempt to rectify it."

"Amazing salon !!! Wonderfull atmosphere :)"

"Really disappointed with Sadal and Co. I thought I would be in good hands as they have great reviews but I highly regret finding them. (Before and after photos attached) I went in to get my lightened hair (from a different salon) toned for a special event. The stylist told me he would just tone my roots and blend them down. But for some reason put toner throughout my entire hair. The lightened hair that I spent A LOT of money and time towards was now BLACK. When I asked why it was so dark he said it would lighten over time. Upon showing it to a different hair dresser she immediately knew he had gone about 3 shades too dark. When Sadal and Co. were called to find out what was used (so she could try to fix it)- we found out that no records had been taken for what products were used (we could barely get a straight answer about what was done). I needed my hair fixed ASAP for the event so I went ahead and got it done with someone else (I was also hesitant to go back to Sadal and Co. who had screwed up my hair so badly- I had no trust in them). When I emailed them for a refund they refused to take any ownership of the situation and denied a refund. This is due to the fact that I had gone somewhere else to try and fix my hair and decided not to go to them. I have had to spend $85 with Sadal and Co. only to have my hair ruined. On top of this have had to spend hundreds more to fix something THEY did. Just for $85, they're willing to let a customer go unhappy and extremely upset. I'm generally a very forgiving customer and understand that mistakes happens but the more I spoke to them, the more it was clear, that they value $85 over a customer...and that is NOT a business I want to be supporting."