Freedom - Albany

"Freedom sold me an item they didn't have, didn't notify me or refund me even after several months and several emails of me telling them I had no refund. They finally owned up to their mistake but refused to transfer the refund, insisting I give my CC details over the phone even though I was not comfortable doing so. No justification except "we can't do that". Do not buy anything online from this business."

"Five star service from Sky! He was professional, patient and kind in helping me with my purchase. Would 100% recommend this store. Just ask for Sky when you walk in. Thank you so much for all your help."

"History is full of epic journeys. Frodo managed to deliver the “one ring” to mount doom, Ed Hillary scaled the highest mountain on the planet but no journey is a great, or, as it turned out, impossible as the 34km drive on state highway one that separates Freedom furniture Albany from its warehouse where a coffee table has been sitting waiting for the delivery, that was promised on 15th December, but to this day has never arrived. Every Thursday (as I have learned) the delivery truck arrives and for 9 Thursday’s this mythical truck was guaranteed to contain a coffee table sadly our coffee remains table less and we have nowhere to put our decorative (and pointless) coffee table books. When I suggested the store call the warehouse to ask them about the mysterious item, the staff looked horrified and replied that they are not allowed to call. We asked to pick it up ourselves but we’re not allowed to because of COVID. Thankfully they did commit to call me and let me know about the status of the table but it seems that the “no calling” policy must extend to customers as well as despite many a promise of a return call the phone never rang. There was a brief glimmer of hope when the manager swore that it the table didn’t arrive he would personally drive to the warehouse himself and get it. That was about 4 weeks ago, I hope wherever he ultimately drove to he is happy, and I imagine him siting peacefully somewhere drinking coffee off our still undelivered table. I can recommend Hunter furniture or Nick Scali as fine purveyors of coffee tables if you need one"

"Extremely disappointed with the service. We bought an outdoor furniture set, and as we were finalising the purchase I explicitly asked about the delivery and installation. Our server, Sky (?) assured us that it would be delivered AND assembled free of charge; he even went as far to say that the delivery drivers would take the cardboard packaging with them (I remember this because of how specific a detail it was of him to mention). Behold, the set arrives and they refuse to assemble it. Okay, must just be some miscommunication. We call the store and Sky outright DENIES having ever said this to us - when both my mum and I heard it (and I remember it word for word!). It’s okay if there was some sort of mistake, but at least own up to it instead of making us feel like we’re going crazy? So disappointed by this experience; highly doubt we’ll be shopping here again. Only giving two stars because the furniture itself was nice despite the terrible customer service experience."