Leisure Pools and Spa Centre Toowoomba 663 Ruthven Street, South Toowoomba, Queensland 4350

"Past happy customer of Lange Pools for repairs. This time very disinterested, very long time to attend and young fella had no idea. After chasing them up numerous times I got the impression they just weren't interested. Took my business elsewhere."

"The salesperson was very knowledgeable and informative. We are looking at purchasing a spa and reckon we got all of the info we need at the moment."

"Good knowledge and have most things on stock, unlike the rest of Toowoomba."

"I have dealt with Lange Pools since 2002 but today will be the last time I deal with them. A sign on the door stated "Closed Back at 1.30" The doors weren't reopened until 1.50pm. Many customers were then waiting to conduct business. The current owner has just lost our business; not because of his tardy attitude to business hours but because of his rude arrogant comments to, and treatment of his customers. We won't be back! We'll take our money elsewhere."

"Firstly, Michael the salesman went above and beyond and has always been a pleasure to deal with. We have tried to resolve these issues privately and I didn't want to leave a public review but I've been left with no other option. We held off from paying our final invoice (which is now paid) as we hoped that would encourage management to follow up (which took 5 months when they where chasing the $2,800 outstanding) on a couple of issues: 1. a hollow spot under our step from the installation – which is a big concern being a fibreglass pool 2. failure to hand the pool over in a clean state Regarding the hollow spot on installation, the response has been (without doing a site visit to confirm if it has been done properly): "As stated in my previous email to you there is crusher dust under the bench and the steps supporting the bench and pool, we are professional and are completely aware of the installation guidelines as each and every pool installed by Leisure Pools Toowoomba follow these guidelines throughout all installations in the strictest manner." This is the response without showing any concern about the issue OR doing a site visit to confirm wether or not the installation was done properly. Why would we make them aware of this issue if it was done properly? Further to that the warranty clearly states that if the installation hasn't been done properly and according to the manual our warranty is void. Regarding the final clean, we phoned their site manager and his response was that they've been out there already to clean and they weren't coming out to do the final clean. In our frustration we responded to Leisure Pools request to do a handover by simply saying we would get somebody else to do it. We did this in hope that they would at least pick up the phone and speak to us to resolve the issue. Instead they just never responded and were happy for us to do it. We held off paying the final invoice in hope that somebody in their management would at least try and speak to us to resolve the issues. After discussing with the salesman in April about our frustrations he notified us that he would speak to management about it and get them to follow up. We still heard nothing. For a company that doesn't think they could make a mistake, they made our concrete bond beam too wide, tiled over it and then had to cut back 100mm of concrete to try and fix it, which left the bond beam at a weird angle and cracked a tile in the process. The tiler told us that this was "normal practice" when we asked about the overhang. The tiling job is very average and un-level in certain parts. Silicone in certain areas is already falling out of the holes. This could have been easily resolved by Jim and his team with a tiny bit of customer service and care which Leisure Pools seem to think customers paying thousands of dollars for a pool don't deserve. Finally, if you click my name you will see that every other review I've given on Google is a positive one. I do not go out of my way to give negative reviews. I hope this review helps somebody else avoid the situation that we have been in."