Frogshollow Backpackers

"This place is actual garbage. I'd rather spend my time in the Picadilly motor inn in Wollongong. 1 star is too many. The pillows were sticky. Why? This prison cell room was meant to have two beds. When we told the night clerk, he didn't care at all. We came back during the day and dealt with the manager, Amanda, she's very helpful and friendly."

"Worst hostel I ever had, there's no ladder to get on the top bed, there's no laundry (10 min walk for the closest one), the kitchen is closed between 2:30pm and 5pm (what ? You're hungry? Well, too bad for you...). Everything is dirty : the rooms, the toilets (bring your own toilet paper...), the shower (there's a used bandage in one of a shower for a week now), the pool,... Oh and bring a weapon, because there's always people fighting at night or strangers coming inside the hostel to steal from your room. AVOID THIS PLACE!!! Ps: don't trust the description, there's no free breakfast and the pictures make you think it's clean and friendly but it's not."

"After 12 months travel through Latin America and Asia this is the worst hostel I have ever stayed in. Where to begin! The man on reception was very confused and angry when we rang the phone to check in; he seemed confused why we were there?!? The room was disgusting, blood stains, bodily fluids on the mattresses, no sheets or pillows, bed bugs and weird people. Outside there was illegal activities happening. We felt so unsafe we booked a new hostel within 5 minutes of arrival. We woke at sunrise to leave and found a puddle of blood in the bathroom. Do yourself a favour and sleep in the airport if you can’t find a room for the night in Darwin."

"We arrived late and didn't have cash for a bond we weren't expecting. We were directed to put the money in a bank account and it would be returned on checkout. The private room we booked didn't lock. At the time of writing, the day manager refused to refund the bond ($50pp for two of us although the sign on reception said $30) because he couldn't get into the account statement to verify we had paid (although I showed him the receipt from my bank app.)"

"Where to begin... This place is terrible. I'm not rating it 1 star because it wasn't terrible in every possible way but still, terrible. Pros: It's cheap and the staff were friendly and nice. Also the private room I stayed in was minimalistic but was clean. Conveniently located for the CBD. Cons (in no particular order): It's really dated and dirty (although this did improve slightly towards the end of my stay). I requires paper towels and soap refilling in bathrooms which isn't kept on top of. Ques for check in and out are slow to go down. The place isn't kept secure and exclusive for guests. The locals are nice but some of the locals including local kids come in to use the place including the pool. I wasn't bothered by this as the locals are nice and the kids were entertaining but it does make the place feel unlike a typical hostel. It's poor upkeep and other factors in general make the place feel more sheltered housing than a hostel. Also breakfast is not included for those reading other reviews, maybe it was in the past but not now. The kitchen is dated, poorly kept, no crockery etc. so I ended up eating out instead of there. Also furniture is dated and dirty. No laundry facilities and the nearest laundry mat is a car ride away. No hot water in showers. Some shower and toilets locks don't but to be fair, plenty of capacity for the guests so never had to wait for the toilet or showers. The main problem is crime. This is a bad area. If you Google "Frogshollow hostel news" or similar you will see the tip of the ice berg. While I was there a number of incidents took place. One night someone (not a guest) sneaked into another guest's room, stole her keys and then stole the car from inside the car park, crashing into another car in the way out. Ultimately stuff like this happens because they don't keep the hostel secure for guests, locking gates etc. and the basics. It's The place is near town and better than being on the street but unless everywhere else is fully booked (as was the case for me) you're best off staying anywhere else but here. The other hostels nearby are more party hostels but even if you're not a party animal, get yourself there instead, trust me."