Nick Scali Furniture 471 Hume Street, Toowoomba City, Queensland 4350

"I ordered multiple furniture items including two rugs that cost me more than 25k for everything. Until NOW after nearly 5 months I was informed that I need to wait AGAIN until 29th June for the rugs???! The store should do something about this or at least be proactive and help us to follow up this."

"Absolutely the worst customer experience. Purchased furniture. Went back next day to cancel partially for stuff we regretted, refund processing took nearly 1 month and multiple emails and store visits in person. The remaining furniture we went through with payment - Nick Scali keeps changing delivery date and text days before to tell us they can no longer deliver on previously agreed dates. Repeatedly tells us we have outstanding fees with multiple messages that they already received responses to, again phone and text, also kept texting both my husband and I with delivery dates we already declined due to non-availability. It almost felt like phishing and scam texts. When we finally got it delivered, the furniture came with missing parts and wobbly.. so we declined the delivery and asked for refund. To refund you must attend the shop in-person on weekdays only. The manager did ring once after one week to advice he had actioned the refund. However when we received the money few days later, it was $500 short….? Hidden fees to process refund….this is just so wrong at many levels.."

"Just don't go here and then maybe get to enjoy the furniture you buy and not getting a headache from this outdated and terrible place. Set a date for delivery time frame. Then randomly they send SMS to try and deliver early, providing contact details that were unresponsive to calls and SMS. Finally cancel delivery day of by text. Update :Finally never delivered the whole product we bought. Awaiting a refund. At any rate I repeat no matter how much you may think they are nice and have nice things you will regret buying from Nick Scali. Another update: they repaid only a third of what they charged. Still waiting on a real refund. Many, too many, hours wasted with Nick Scali. Feels like a Nick Scammie."

"The delivery came safely, and the furniture store staff were kind."

"Before you browse for floor stock I think it’s worth mentioning a few things: 1. Even though it’s floor stock, it needs to go back to Brisbane (bought from Toowoomba) first and then distributed from there, which takes a very long time. It’s been over a month and mine still hasn’t arrived. I’m trying to get a refund as I type this. 2. Don’t expect Nick Scali to be proactive with organising delivery. I had to call several times to sort out a day, and they won’t give you a time at all. Then they haven’t arrived on the day they organised. No good. Good luck"