The Good Guys Cairns
285 Mulgrave Road, Cairns City QLD 4870
About the Business
Welcome to The Good Guys Cairns, located at 285 Mulgrave Road in Cairns City. As a leading establishment in the area, we are proud to be a furniture store, home goods store, and a point of interest for all your shopping needs.
At The Good Guys Cairns, we understand that your time is valuable. That's why we offer an online form for all Returns, Refund, Repairs, and Exchanges, making the process quick and convenient for you. Additionally, our Gold Service Extras Members enjoy exclusive benefits, including product care from day one, access to StoreCash, and special offers and sales.
For speedy service, members can start their reports online or lodge a claim to begin the swap or screen replacement process. Please note that new customers must apply and be approved for a Latitude Gem Visa credit card, which is available on participating Latitude credit cards only. Monthly fees and terms and conditions apply. For more information, visit our website or speak to our friendly staff in-store.
Earn StoreCash by meeting qualifying conditions, such as signing up to StoreCash and downloading the Digital Wallet before making a purchase. Refer to the StoreCash terms and conditions for full details, including how to receive notifications when earned StoreCash has been credited to your Digital Wallet.
We offer discounts on our products, which apply to the current ticketed or advertised price. As we negotiate, some products may have been sold below the ticketed price in some stores prior to the discount offer. Please see the individual product for specific details. Additionally, discounts apply to the most recent previous ticketed or advertised price, and cannot be used in conjunction with any other discount offer.
Certain products may have time limits and specific terms and conditions. Please refer to the product details for more information.
As a bonus service, we offer assistance within a 30km radius from our store. Additional charges may apply for distances beyond 30km. Please note that this service excludes eBay and commercial orders. Terms and conditions apply, and more details can be found on the product page.
For our valued customers, we offer special bonuses for port-in and new customers. Please note that this offer excludes current Telstra Pre-Paid, Boost, and JB Hi-Fi Mobile services. The bonus will be issued once the connection has been approved.
Store Credits, excluding all types of Gift Cards, Epay Cards, and Agency brands, are sent via SMS or email. Expiry dates may vary depending on the promotion. For full details, please visit our website.
We also offer trade-in options for your devices. Please note that the offers for Trade-In vary based on numerous factors, including the condition and age of your device. You must be at least 18 years old to be eligible for a trade-in transaction. It is your responsibility to remove all data from the device prior to shipping. The Good Guys and SquareTrade deny any responsibility or liability for any lost files or data. Please refer to our terms and conditions for more information.
Home Services Network Pty Ltd, trading as The Good Guys Home Services, does not perform gas fitting, electrical, or plumbing work. All such work is performed by licensed subcontractors engaged by The Good Guys Home Services, and all required safety/compliance certificates are issued by these licensed subcontractors.
For Spot. Buy Now, Pay Later account holders, we have a special offer. Spend $50 or more in one transaction using your Spot. Buy Now, Pay Later account at The Good Guys until September 30, 2023, to receive a $20 The Good Guys eGift Card. Please note that refunds, chargebacks, and Spot. Buy Now, Pay Later special promotions do not contribute to the spend criteria. This offer is limited to one eGift Card per Spot. Buy Now, Pay Later account, and your account must remain open and in good standing to receive the $20 eGift Card. Full terms and conditions apply.
To access your StoreCash balance and current offers, please enter your mobile number below to request a verification code via text message. Once verified, you can conveniently view your StoreCash balance and take advantage of our exciting offers.
Thank you for choosing The Good Guys Cairns. We strive to provide exceptional service and quality products for all your furniture and home goods needs. If you have any questions or need assistance, please don't hesitate to contact our team.
Photos
Location & Phone number
285 Mulgrave Road, Cairns City QLD 4870, Australia
Hours open
Monday:
9:00 AM - 5:30 PM
Tuesday:
9:00 AM - 5:30 PM
Wednesday:
9:00 AM - 5:30 PM
Thursday:
9:00 AM - 7:00 PM
Friday:
9:00 AM - 5:30 PM
Saturday:
9:00 AM - 5:00 PM
Sunday:
10:00 AM - 5:00 PM
Reviews
"Waited around, no service. Talked to front desk, they assured me someone would assist me. Stood around waiting. Walked out, they didn't even see me leave. Went straight to harvey Norman, served immediately, 5 mins later loading my new washing machine into my car. My previous experience with good guys was buying a fridge online, driving to the store 1hr round trip only to be told out of stock, errors with their system. They have more staff behind a desk answering phones than out on the floor assisting paying customers."
"I cant speak highly enough of the Good Guys Cairns customer service. I puechased a Fisher and Paykel fridge, and due to the manufacturer not being able to deliver on time, Good Guys were very helpful in sorting out the problem. Jack and Eddie especially, they went to extraordinary lengths to get me a new fridge. I ended up with a more expensive fridge, but Good Guys charged the original price and threw in extended warranty at no cost. They are a superb example of what customer service is all about. Well done Good Guys Cairns. Thank you."
"Was having trouble making a purchase on the Good Guys web site, and being unable to personally go into the store I thought I would call Found their local number easily it was answered quickly, and the staff member was friendly and informative He put together a link that I was able to buy my product through and texted it to me, stayed on the phone while I purchase the product, to make sure everything went well, gave a good discount without me even asking too. He rang me back before the store closed that night to say the product was ready to go, and delivery had already been arranged for the very next morning."
"Interaction with girls on the front desk, Percy over the phone and mo in dispatch, great bunch of young people, polite courteous, well, mannered, helpful, pleasant I can’t believe it, so they restored my faith in the young people of today. Well done guys. Congratulations. Excellent service all-round."
"Ross at the Cairns store was fantastic today. He helped me purchase a touchscreen laptop. He was very patient with a dinosaur like me, was extremely polite and a great communicator. Gold Star Employee! Thanks heaps Ross , Hope you see this, Couldn't get through on the phone. ***** Thanks again, Sharon Staunton."
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