Hunter Water 36 Honeysuckle Drive, Newcastle, New South Wales 2300

"So impressed by HW service. I reported a surcharging sewer at 3.10pm. Arrived home from my office to find an Investigation checklist completed in my letterbox confirming the problem has been resolved by HWC, blockage cleared and overflow cleaned by 4.40pm. Amazing service HW, thank you"

"Don’t park outside of my house driveway for multiple hours, I was unable to get to work, get food, there was no driver in the front seat. Massive truck blocking driveway. Have photos of proof. Seriously, have half a brain cell and think about it."

"Our water turned dirty, filled with sediment tonight, we called the emergency number which was quickly answered and the issue rectified within the hour. We were kept in the loop with what was happening and called when the water was back to a good quality. I’m so impressed with the service from Hunter Water tonight!"

"Last bill was $89 new bill $1290 as our neighbours boyfriend ran into it and didn't tell anyone, we found out from our other neighbours he hit it. But I called up to get someone to come fix it from hunter water as soon as I realised it was leaking as he didn't call up. They denied our water rebate and now want us to pay the bill on a plan. Hunter Water are pathetic, our water meter isn't even infront of our house, it's all the way down near the curb. Maybe if they were doing their job and realised our water bill was 14.5 times our last bill something was up."

"We got a report of possible water leak on our tenanted property. Called Hunter Water and was told somebody might look into it in 10 days. There had been a lot of rain during this period so it was difficult to determine the problem for sure just by looking since the ground was wet everywhere. After several days we contacted Hunter Water yet again to insist it was important they assess it, to prevent water loss. But, once again we were told that perhaps in 10 days someone may look at it. We did get it fixed by a plumber who excavated to find a leak in a pipe supplying water to the house, but he also found that the water meter was faulty. During all this time a lot of water had leaked out and we got a huge bill from Hunter Water. Despite the fact that it was not easily evident where the leak was, and despite the fact that Hunter Water delayed the progress of the investigation, and despite the fact that it takes time to organise tradesmen during this pandemic, and despite there being an additional contributing role of the faulty/leaking meter , Hunter Water says they are not responsible for any cost of lost water because it was a leak on our property that should have been identified by us earlier. Their requirements to be eligible for any refund of water usage costs are designed to make it almost impossible to find them liable for any of it. Unfortunately when a company is a monopoly they can do whatever they want and can refuse liability for any and all problems. Hunter water gets a generous 1-star from us for their “customer service”"