Direct Pool Supplies 28 Pendlebury Road, Cardiff, New South Wales 2285
About the Business
Welcome to Direct Pool Supplies, your one-stop shop for all your pool needs in Australia. Located at 28 Pendlebury Road, Cardiff, our establishment is not just a store, but also a point of interest for pool enthusiasts.
At Direct Pool Supplies, we understand that maintaining a pool can be a daunting task, which is why we offer a wide range of products and services to make your pool ownership experience hassle-free. Whether you need pool chemicals, equipment, accessories, or even expert advice, we have got you covered.
One of the unique features that sets us apart is our flexible payment option. We offer Afterpay, a convenient payment method that allows you to split your purchase into four payments, payable every two weeks. All you need is a debit or credit card, be over 18 years of age, and a resident of a country that offers Afterpay. Please note that late fees and additional eligibility criteria may apply, and the first payment may be due at the time of purchase. For complete terms and conditions, we recommend visiting afterpay.com/terms.
At Direct Pool Supplies, we take pride in providing exceptional customer service. Our knowledgeable staff is always ready to assist you with any queries or concerns you may have. We believe in building long-lasting relationships with our customers by offering quality products, competitive prices, and expert advice.
So, whether you are a pool owner looking to upgrade your pool equipment or a beginner in need of guidance, Direct Pool Supplies is the place for you. Visit us today and discover the difference we can make in your pool ownership journey.
Photos
Location & Phone number
28 Pendlebury Road, Cardiff, New South Wales 2285, Australia
Hours open
Monday:
8:00 AM - 5:00 PM
Tuesday:
8:00 AM - 5:00 PM
Wednesday:
8:00 AM - 5:00 PM
Thursday:
8:00 AM - 5:00 PM
Friday:
8:00 AM - 5:00 PM
Saturday:
9:00 AM - 3:00 PM
Sunday:
9:00 AM - 3:00 PM
Reviews
"I accidentally over ordered a part (asked for three of an item, instead of two) and emailed the returns team advising of my mistake (after the payment had been made). I got an email back to say ‘no problems’, was refunded promptly and the order arrived as promised. Easy, no fuss, all communications were excellent. Thanks team."
"An electrical fire broke out due to faulty wiring these employees did, took it to them and they said it was covered under warranty and would be contacted with a quote if anything wasn't. Was not contacted, they said they took it apart, fixed it and want to charge for it. Contacted them several times, spoke to the manger who said it wasn't their fault they did the wiring wrong. Said they didn't have any proof of who completed the wiring, asked them to look at the security cameras, the manager said it didn't go back more than 2 weeks so they couldn't. They said we must pay or they will take it apart, give us the burnt broken pieces. Very disappointing, will be contacting fair trading."
"Worst experience ever in my 55 yrs of living, Have dealt with overseas suppliers better and quicker than these LOCAL suppliers Over a dozen phone calls and everyone rings out, is no one answering.. Send a email they say, problem is the email is wrong.. 4 weeks to get an essential part for my pool and still nothing,yet spoke to the suppliers and they say they have them available in Sydney,and I’m in Newcastle . PLEASE DO NOT USE THESE PEOPLE FOR ANYTHING…"
"Order never turned up.. customer service never returned emails and then after 2 months they finally send a email stating it was lost and would be another month. For the small amount saved buy locally.. we had yo wait all this time for the tiling around our pool just because these people have no customer service. Avoid like the plaque."
"Great online sales and support. Prompt delivery. When I ordered the wrong thing once they happily accepted the return for a full refund."
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