In Focus Radiology

"The premises has given a renovation but service quality of receptions and some staff have some room to improve. Out of 4 front desk receptionists, only one staff has made to arrive to the front desk before the customers this morning. One friendly customer concerned that a receptionist looked a bit unwell and she answered that morning is not her time & she was tired. (Do a customer need to know such?) A professional staff needed more care in patient treatment. A patient was pulled by his recently operated shoulder & arm twice which gave him immense pain. The staff was trying to help him and she was warned verbally his issue beforehand but her reply, then, was "I know". Nonetheless, the main purpose of visit was to get a CT scan report which was provided in timely manner. So it was appreciated."

"Have been to In focus a few times now. Very helpful on the phone. Clear information and easy to access your own health information. The staff doing the imaging have always been very professional and had no problems with the imaging collected. Would recommend."

"If I could give the sonographer 10 stars I would, I wish I got her name but she was so gentle and compassionate to both my partner and I after the news we received. She was so kind to us she couldn’t have done a better a job!! I am so grateful we were assigned to her. The lovely lady went to talk to the doctor who was in that day after breaking some emotional news to us, I was expecting the doctor to come back with her but they didn’t. They gave the sonographer little information on what to do next. I’m not sure if this how these things work, but I was hoping to talk to the doctor and ask more in-depth questions. Overall the experience with the sonographer was amazing, she deserves the highest praise for how she dealt with our situation."

"I have not attended this facility and I definitely will not attend now as I am absolutely disgusted to hear how my sister was treated during her 12 week scan yesterday. I honestly don’t think that a 12 week scan should have been described as a horrific experience… surely that’s saying something about the quality in your service right there. Maybe your staff need to be trained how to be gentle and respectful with clients instead of treating them like they’re an inconvenience to them. Would not recommend."

"Refused entry for not wearing a mask, even though I had my mask exemption. That would have been useful information when I rang to check their hours, be told that they discriminate; it would've saved me an hours drive."