Laser Clinics Australia Keltie Street, Phillip, Australian Capital Territory 2606

"Loved the service and treatment at this centre. The staff were very friendly and focused on customer service."

"Shelly is the best, I wouldn’t see anyone else except her for my laser hair removal. Highly recommended."

"You simply can’t book into this place. They never answer the phone or return your calls and when I made an online appointment it had to be weeks in advance and they cancelled on me. I am asking for a refund. Have given 2 stars as when you do get in the treatments are fine."

"Shocking attitude from Jasmine! More than once I've encountered rude staff at Woden. After ringing for 3 days to amend my appointment time, I finally got it changed through another clinic. I was then kept waiting and wasted my time changing the appointment. 3 days after my appointment I received a call back after leaving countless voice messages. I said it was too late. Surely you would look up when my appointment was? Jasmine's response was that I was rude. Do you blame me when you ring me 3 days after my appointment? Do your due diligence. Their excuse was they didn't have a receptionist. Surely you would know in advance unless someone was being fired that you're losing staff. Ring up a temp agency and get a receptionist. I'm done with this place. The funny part was bring told the call was being recorded. I hope they listen to it. Zero star review. UPDATE: decided to give them a second chance and keep my appointment I booked a month ago only to be told a few days before my appointment that it's been rescheduled for a week as my technician has to 'suddenly' attend training. That was the last straw! I asked for a refund. Go elsewhere, people!"

"The laser hair removal lady was fantastic, however when I made the appointment they told me the skin consult, laser consult and treatment would be 20 min max. I had put aside 40 min just in case. It was supposed to be one consult after the other. They ran late, a little frustrating, but it happens. The laser consult lady was really great, but after the treatment the skin consult lady kept me waiting. I had another appointment to still travel to. Then , right in front of my eyes; She took in a ‘walk in client’ ahead of me, despite the fact I had an appointment. She literally left me at the counter with 2 other consultants who looked super embarrassed at the fact she had done this; and they apologized. They tried to explain I was still waiting for my consult but the skin consultant seemed to not care. Extremely poor customer service."