Pullman Adelaide 16 Hindmarsh Square, Adelaide, South Australia 5000

"What a great place for a quick getaway or a long stay, right in the city, close to everything, The rooms are amazing very comfortable bedding, bathroom very convenient , decent size fridge, awesome views from the balcony, friendly and very helpful staff and professional. My only downside was the lack of information, breakfast and kitchen times and prices being visual when looking around, we inquired about breakfast time's but the time was different on weekdays and breakfast closed at 10.30 ,not 11am ,as on weekends, with no alternative offered, as I'm a guest of the hotel, but all good, so a little bit more information in the lobby, restaurant and definitely the rooms. We will definitely be back"

"Exceptional customer service. Professional and friendly staff only too willing to help in any way. Genuinely wanting to assist. We had a very late arrival, and Stefan was very welcoming and helpful in getting us to our room. Chief concierge Enrico and concierge Tim were outstanding in the service they provided throughout our stay."

"Rooms were nice, nothing fancy but the bed was super comfortable and room was overall decent. Staff in the dining were rude, unhelpful and overall seemed to be scowling at everyone and everything. There was a stuff up on their end with our booking so it too ages to be sorted out. Great location but there’s a lot of hotels that have great location and other great qualities too. Unfortunately Pullmans is not somewhere I’d be rushing to go back to"

"Perfect place to stay in the city, the location is city centre so it's easy to walk to everything.. the staff are always friendly, courteous and efficient. Room are a good size, spotlessly clean and well appointed, and the beds are very comfortable. The hotel restaurant is very good and they are happy to cater to allergy issues."

"On the positive side, the food at this restaurant was incredibly delicious and served promptly. Additionally, the decor was beautifully done. Unfortunately, we encountered some issues when we organized a birthday dinner. Out of the expected 48 guests, 10 didn't show up. Surprisingly, the manager insisted on charging us $600 ($60 per person) for those who never arrived. Moreover, I felt deceived when the manager claimed that each steak cost $52, which seemed unreasonable considering the total meal price of $60 per person. It's highly unlikely that they were making an $8 profit per meal. The steaks were also disappointingly small, weighing at most 200 grams and probably costing the Pullman around $15 each. Considering they likely purchase in bulk at an even lower price, the manager's meager $100 discount felt insufficient. Consequently, we were expected to pay $500 for uneaten food. I am certain that this hotel's profit margin is quite healthy and could easily absorb the minimal food cost. In conclusion, it is evident that the restaurant staff provided false information about the actual cost of the food served and attempted to charge us an exaggerated price. Given these circumstances, I would strongly advise against dining at this establishment."