Oaks Adelaide Horizons Suites 104 North Terrace, Adelaide, South Australia 5000

"This hotel is _fine_. I cannot stress this enough: it's not good, and it's not bad, it's just fine. You might be looking at the photos and saying to yourself, how nice! Looks modern, near the convention center, it's an easy choice. And if convenience wins, then sure. This hotel will serve you. The photos are a bit cherry picked though. But the problems, or possibly annoyances, are numerous. - there was a perpetual fart smell from the bathroom drains - but once you were in the room for 15 minutes it stockholm syndromed its way into your brain and you forgot - the keycards regularly needed numerous attempts to work, and needed regular rekeying throughout our stay - the lifts are ancient! And after a long day, you just want this *to work* - hindley st is not that well insulated, so on Fri/Sat the rooms are noisy (probably forgivable for the location) - our room had a broken sliding door - which was fixed the next day! - but with an infant it was a bit concerning - the wifi runs at 100kbit max, useless for modern use - but if we connected to the hidden undocumented Ethernet (which no one except prepared nerds would do), it was 60mb+ - there was not enough dish soap or washing detergent - we could ask for more! - but for a week stay, prepare the room - the place is also just run down. Door jams didn't align (noisy to open and close), locks didn't work. Beds were hard but maybe that's your thing - we had to park next door because there wasn't enough parking for the first night, and the code didn't work so I had to constantly call the intercom and talk to the unmotivated parking attendants. We didn't give them much notice, but check you can actually park onsite when you book. - the lift to parking is only one of three, so to get to it you mostly needed to go to G and then back up. Clearly fine but slightly annoying. - the garbage chute was frustrating to use and tiny. More generally the staff seemed not at all proactive. For example, on checking in, we had a pile of stuff - our family was struggling to carry everything. After several loads, and bags that broke, the staff finally pointed out that there was a huge trolley right there. Maybe open with that. Again, all of this is fine but annoying. And Adelaide just isn't that big- another 5 or 10 minutes walk wouldn't hurt (if you're going for a convention) - that would be my suggestion. Why did we stay here at all? Well... - it was two bedroom (and most traditional hotels don't have this). - it had a washer/dryer - this _was_ handy, and honestly while I would never own an integrated unit at home, at a hotel it was super convenient - I could set it and forget it. Of course, there's no instructions and the buttons are intractable! We had to watch several YouTube videos to determine how to activate its features. It also had a cafe. But you can throw a stone and find 5 more, maybe don't see this as a bonus. So, again, this hotel was cromulent."

"Location is great, but wifi is terrible - make sure to have your own hotspot, otherwise you won't be able to get any work done. View is not great either, but OK if you're just in town for work."

"SUB-STANDARD! Do not waste your money here. Outdated. Lifts do not work. Keycards an absolute nightmare. Swipe as many times as you like and the one guarantee is that the buttons on the lift don’t work nor access to your room. You are required to empty your rubbish bin into a CHUTE which is located near room 7 on every level. Enter the room which requires a gas mask as the stench makes you vomit. The chute is disgusting- looks like it’s never been cleaned. There’s only one lift to the car park which requires you to wait 10 mins or more to gain access. The two other lifts come to your level and you are required to enter them press ground walk out and wait for the other lift. Honestly it’s an absolute joke. These little things matter and they are not right. Reception don’t even pick up the phones when you ring them. Basic supplies like a spatula non existent ice cube tray cracked to pieces and not replaced. You get ONE TOILET ROLL for the week and one rubbish bag. The room is totes updated holes in the wall, scratches, and a musty stench greets you as you enter the room. The cleaners are rude and unfriendly. After waiting 10 mins for the lift to the car park a cleaner with her trolley closed the door on us and went to the next level. Had to wait another 10 mins. The car park is limited in parks available and viewing dirty laundry displayed in the lifts and car park as you first arrive is completely off-putting! BEWARE! This place needs to be closed down and rebuilt! TOTALLY GROSS! TOTALLY DISAPPOINTED! TOTALLY RIPPED OFF! NEVER AGAIN. THIS BRAND OAKS IS A DISGRACE."

"Staff/Service is pretty good. I dealt with 4 staff members and only one of ladies was slightly unfriendly and interrogated me when I asked for an extra blanket...get a life. Rooms are outdated. Please throw the DVD player and CD/Radio in the bin as you'll struggle to find guests who bring a CD/DVD collection along. Place needs to be renovated badly because it's hard to get it clean when everything is so old. You can hear all the nightclubs nearby but it didn't affect my sleep"