Springwood Family Medical

"This is my first review I’ve written. If I could leave 0 stars I would. Been going here since 2010 when my son was born. Was a good practice at some stage. The last 12 months has really gone downhill. Constant waiting for over an hour with no apology/excuse from reception staff just expected. Then when you ask the dr you get told ‘their time is more important than the patients’ (Dr Pradeep). Changed to Dr Lin as I was told Dr Pradeep will no longer see me. Next appointment was fine only 40 minutes waiting. Today however back to over an hours wait time and told that the computers were to blame. At least we got an excuse even if it was a lie. No apology again just expected to sit quietly and calmly. Piss poor time management and reception staff. Dr Lin is a good Dr won’t be long before she leaves like the rest of the good ones. Dr Pradeep was rude, arrogant and condescending. Will be looking for another practice as this is no longer the ‘family’ medical centre it once was. ** update 28/4 Had a phone call from the owner today Lyn telling me she read my review and was extremely mad. After a lot of back and forth and making excuses with not one apology I got told they are not the right practice for me and my family when I said that’s fine you can transfer our family medical records to another clinic for free she said she would only do it out of curtesy if I take down my review. Extremely disappointed that I have to be blackmailed into getting my own family’s medical records. Please do yourself a favour and look elsewhere for a Dr surgery would hate for someone else to have to go through this especially someone going through medical issues. **"

"Went to this doctor with some issues I was having. He immediately tells me he suspects diabetes or pre diabetes. So I go for blood and urine and get told the test results would be back Monday. I called Monday and the recep casually tells me my doctor won't be back till Wednesday and he will definitely give me a call. On Thursday after hearing nothing I phone them again and she casually tells me "oh yeah the results are back but you need an appointment" may 1st I've been offered. 12 days after my test. How can you tell someone they might have a serious illness than refuse to give them the results unless they wait 12 days. They are sitting there in a file and no one will tell me what it says. I'm disgusted. I'm scared. I just don't even know how it's legal to do this to a person. If you are actually worried about your health this is the last place you would want to go. Too lazy to even pick up a phone, they make you chase them"

"New patient here, must say I'm very impressed. Lovely local Clinic. Would highly recommend. Thank you again to all the Staff their that cared for me."

"Was a new patient at this gp. Have to say it's great being able to see a doctor next day and not have to wait. Wait times have been very minimal if at all. Staff have all been so lovely to me, reception, nurse and Doctor Yuan have all been outstanding, especially when I felt like a hassle forgetting my paperwork and calling to move appointments. Definitely can recommend this gp and will be coming back!"