Reynella Family Care

"I’ve been a patient at this practice for approximately 10 years. The care and attention I’ve received has always been excellent. My previous GP recently retired & I was more than a little apprehensive about finding a suitable replacement, due to my rather complex medical issues. I began seeing Dr Al-Falah Dhanji in February. Part of me would like to keep him a secret, as he’s already a busy doctor, but I am so grateful to have found him and can’t begrudge others the same experience that I’m having. I feel as though he’s making the effort to look at me and my issues as a whole, rather than just dealing with one symptom. He has (as they say), a fantastic “bedside manner”, is extremely thorough, very compassionate, caring, professional and responsible. I really can’t recommend him highly enough! Over the years I’ve had occasion to require an appt when my usual GP has been away or unavailable. I’m happy to report that every single instance has been a positive one. The front desk staff are really great in every way, which I believe has a big impact on your overall experience. I’ve found them to be friendly, helpful and very efficient. They can actually be relied upon to follow up on things, which is no small comfort. I’ve also been able to see the nurse practitioner, dietician, exercise physiologist & psychologist as well as Clinpath, all in the same place, which is very convenient. Gold stars all around. The practice is up to date with technology and so I’m able to book appts online via the HotDoc app and get my repeat e-scripts sent directly to my phone, which I can then easily add to my connected pharmacy app, so it’s ready for me by the time I arrive. As a result I personally find the whole process to be seamless. RFC have recently changed to a private billing practice. Bulk billing is no longer available for all standard appts for pension/concession card holders. However, my Care Plan reviews ARE bulk billed (and there may be others specific to your situation, so it’s worth checking). Whilst this new payment arrangement won’t suit everyone, due to the high level of care I’m receiving, it’s worth it to me."

"The staff are very nice. I handed in my referral in person before my first appointment and when I arrived for the appointment it wasn't there? Instead of simply saying that they called the doctor for it to be sent through again, an apology and acknowledgment would have been appreciated."

"It's hard to find a good Doctor who cares these days. My family have been seeing Dr Vira Chawtur for years now. Such an amazing Doctor that has gone above and beyond and my life's in a better place because of her. Forever grateful. Staff have always been very helpful too."

"Always fast, polite. Sometimes hard to get see my doctor. But today it was like winning the lotto. Able to get appointment and did not even sit down before called in. They are busy as they are a great practice."

"Fantastic visit today. i noticed some new staff and many happy faces. Our regular Dr. Chawtur has been fantastic. We have been going here for 5 years now. Very happy."