Nick Scali Furniture 4 Clayton Street, Midland, Western Australia 6056

"Good shop front, helpful staff and there’s where it stops. We purchased 2x lounges, with a 13 week wait. Original sales order was incorrect, had to sort that and then the delivery. Nic Scali use a third party ratbag outfit that provide absolutely no customer service. You receive a txt message saying they will deliver on a certain day Y or N. Unfortunately for us we had to change the delivery date. That’s where the downhill spiral of zero customer service begins. You can’t contact the store direct, contact the delivery service is a call centre with redirected calls. You can’t nominate a day for delivery and can’t arrange your own pick up. After waiting 13 weeks it took an additional 4 weeks to have lounges delivered. Went to the store three times as you can contact them directly. Shop staff have zero influence over the delivery (Midland Store) Had delivery drivers sitting in the patio on delivery day for best part of 90 minutes as there was an issue with the original contract. I will never step foot into a Nic Scali store again."

"Avoid Nick Scali by all means. Brought in more than $10k of furniture. Some of the staff are the next level non-helpful and rude once the purchase has been made. Delivery times are very random and not in line what they said. Delivered wrong items and non-responsive."

"Really bad experience. Ceres buffet bought in January 23 delivered damaged and then the technician came to repair it was rude and made it even worse and I had to get a replacement buffet and was told by text that I would get it by August 23, then did get it delivered in April but the base was poorly made and had to be swapped with the original buffet base. Console table was delivered in April incomplete and then the delivery guys badly damaged my door frame taking it out of my house. When you try to ring the Midland store with the phone number on the invoice you are diverted to a customer call centre. Don't buy anything from this store."

"I would give 0 stars if I could. Last year in November Black Friday sales we purchased a Levanzo dining table, tv unit and then a coffee table and statten stool. We got a great price thinking it was part of the BF sales (and not told that it was actually a clearance of stock). We picked up the coffee table and stool in January). Then we were advised that the tv unit was damaged in warehouse and there was no replacement except for the demo item Instore. Conceding that this will be our only choice for everything to match we accepted and we were told that we could get a better deal by a staff member as Daniel was away for several days. This was a lie, as we were told after contacted the store on numerous occasions that they don’t have the authority to give a better deal. We were then contacted in the middle of February that also the dinning table has been damaged in warehouse . They also said they do not have a replacement in the whole of Australia. So we asked for a full refund on all items as we wanted a matching set. We received the refund for table and tv unit. We said we will not be returning the coffee table and stool as it will be at our cost and inconvenience, but to get the refund it has to collected first. Told in email by Daniel we could contact warehouse ourselves to arrange. The warehouse had no idea what we were talking about, and it now has been weeks. Daniel then said over phone what are we talking about and the man from call centre said we can not contact warehouse directly and that this should’ve been all arranged by Daniel beforehand. we then contacted the service department and asked for confirmation of collection. Worst customer service, will never deal with Nick Scali again, and would advise everyone to stay away!!"

"I was tossing between customizing tv units for theatre and living room looking for 1.8-2.6m units while worrying about costs at the cabinet maker. Decided to have a look at Nick Scali and found the pricing great and affordable. Took advantage of a Spring sale. The quality is very good. Heavy and great quality woods like oak and Spanish gum to name a few. The sales personnel, Miss Sumita is excellent. She is very polite and had extensive knowledge pairing colours of my existing furniture. She also gave ideas on how to decorate the void space by putting plants or lighting. She helped narrow down for the tv unit and console I needed. She looked at my plans and went through the pictures of furniture I had to allow a flow neutral colours throughout. She was not pushy at all and showed me all the pieces they had, one by one. Very happy customer. I am glad I dropped in to Nick Scali today. No need for custom made furniture and I saved heaps of dollars as I am building. I highly recommend coming to Midland's massive showroom."