Bayswater Waves Priestley Street, Embleton, Western Australia 6062

"I chose Bayswater waves as it was close to my job. I chose aquarobics as I was recovering from a serious health challenge and have limited range of movements and agility and strength. I rang to cancel my membership as I have a new job in the other direction. I was informed I have to give 30 days notice which I knew, when I enquired about a rebate as they had cancelled at least four and maybe five classes in the last couple of months I was informed ‘unfortunately no!’ When I asked if it was fair that I pay for several services I did not have given to me, I was given the corporate speak ‘I understand but…no! When I asked for a rebate due to them not being able to supply? Condescending ‘I understand…no! Many classes don’t start on time yet finish on time. One instructor treated the patrons like children wanting everyone to shout ‘whoop whoop’ when exercising and getting upset if we didn’t! I can’t shout due to a throat operation and told her so, ‘just move your lips’ was her advice. During one lesson she got so upset and said ‘well if you won’t talk to me I won’t talk to you’ and proceeded to not give verbal instructions but to use her arms and legs without speaking. She regularly gets upset if the patrons don’t yell and lets everyone know she is upset. I gave an extra star as there is one instructor who is positive and encouraging, he makes it fun and always tells us we are doing well. But he is away a lot. I suggest you go somewhere else, where you are valued and respected."

"I love that this is local to me and staff friendly. Is just a pity always seems to have some sort of renovation happening and to swim laps out if work hours is difficult to get a lane if you swim and don’t walk . But overall still a good experience . Would be great to see the coffee shop offer good tea and coffee and some healthy food . It astounds me when a ‘health’ venue only has fast foods and junk/ sweets"

"The staff were rude and racist. My brother had asked the reception staff if he was allowed in the hot tub and they said yes he sits in for not even 5 minutes and a rude lifeguard comes up and tells him he can’t use it because he has the wrong wrist band, however nobody else using the hot tub were wearing one. The lifeguard then takes him to the reception and then proceeded to accuse him of stealing the wrist bands that they gave him when we paid and says they will call the cops. Absolutely disrespectful and rude staff."

"Due to renovations, it is an inconvenience travelling between two premise to utilise all facilities. Mainly older generation. Regular clients seem to be territorial and a bit pushy. No atmosphere rather mediocre Would recommend to trial once renovations are complete Staff friendly, approachable and helpful"

"I have a full membership here and use it pretty much daily. The gym is the best Council gym I have seen. I only wish it was open a bit later. Two floors and lots of equipment. I swim several times a week and the combination membership is excellent value for money. I did notice the pool was less clean than other facilities. I heard there was an issue with the filter a while back but this has been resolved now. Pool shop limited. Gym staff are great and I appreciate their friendliness and have always been helpful when I have asked questions :)"