Grill'd 36 Ocean Keys Boulevard, Clarkson, Western Australia 6030

"Have been to this Grill’d a few times, not the one we go to regularly and I now know why. Ordered online and when arriving there was no one in there and so many tables were dirty with food, plates and rubbish. Got home and realised our burgers had no lettuce and we had not received our two dips we paid for. Went back and upon walking in 5 male staff members are just standing around the kitchen leaning on the benches and all just staring at me as I stood there waiting for someone to come to the till. Eventually, a guy came and I explained we had not received our dips and there was no lettuce in the burgers to which he responded “we have run out of lettuce.” I replied that no one bothered to mention this when we picked up our order to which he proceeds to respond with “well it doesn’t change the price” and I said that was not the point it would just be nice to know as that is a major part of the burger considering we remove the tomatoes. They remade my food and I had to repeat the whole order. A lady came in about 2 minutes after this and was waiting to order at the til and they left her standing there for 10 minutes before anyone bothered to serve her. Also, the dirty tables from 20 minutes prior when we first came in to pick the order up, were still filthy and no one had bothered to clear any tables. Would certainly not want to dine in around dirty tables. After receiving the new order, the guy was going to take the old food off of me to just put in the bin to which I replied with “no I’m keeping this one” because considering there is no lettuce (even though this Grill’d is located directly outside of a major shopping centre and it was 3:45pm on a Sunday) we decided to use the extra patty’s to make the burger half decent. Will not be returning to this Grill’d and there needs to be some policies in place as the people working there are fully grown adults, not children."

"Ordered x2 Summer Sunset Burgers. Came with no pineapple or avocado Family and I always order food here. Never seems to be enough staff rostered on at weekends (fri/Sat). This weekend many empty tables were filled with old food, many online orders along with dine in customers. Definitely not fair on the hardworking staff or on the customers. Becoming less and less likely for us to come to this Branch."

"We tried plant-based burgers and they were pretty good. Loaded with fresh ingredients and tasty combinations. Salad was yummy too. We will be back!"

"Food was good (tasty but small portions) service was bad though… very quiet inside yet didn’t get my drink until after I had finished my meal. Waitress was apologetic but I could see them standing around on their phones so not sure how that’s justified"