Medibank Sunnybank

"Like others have mentioned, we were served by a staff member with an extremely rude and obstructive attitude. She clearly doesn't enjoy her job and takes it out on customers. This staff member even tried to refuse providing her managers details when asked. To their credit, the assistant manager extended an apology over email but also did not follow through with their offer to discuss our experience over the phone. Can't imagine how many customers are treated like this with very little accountability or professionalism on a regular basis"

"Very kind and professional service. I want to give Tina 100 stars. Tina gave me a perfect experience. The terms of my policy were clearly explained and very friendly to my kids and parents too. nice !"

"We received a great patient service. The lady who serviced us explained the contract in details and this very much helps us understand the wordy policy. Clear and straight. We are recommended a couple of options based on our conditions which saves us paying more for useless items. This is something we don't experience with at other store/issuance provider. Good experience and wanted to share."

"I went into the store to enquire about my father's membership & to get his contact details changed to my address & phone number. The lady who served me was thorough, polite & efficient. I would definitely recommend this Medibank Private store."

"I went to enquire about the services Medibank provides as a first time insurance buyer, however I was greeted by lady with a condescending attitude, who neither provided the information I was seeking nor was I accommodated of my needs. I felt disregarded of my needs and quite frankly I also feel a bit disrespected as they had stated certain discounts were only for people that are “locals” when I am a Australian Citizen myself."