Gastroenterology Clinics Queensland: Dr Natalie Kiel

"Dr Kiel was excellent - could not have asked for anything more. Rang me at 7.30 pm on a Friday after Dr Kiel having been at theatre all day. Arranging the follow up with upper GI consultant in lightning speed. Thank you, most appreciated. I just cannot express the gravity of my gratitude."

"I was so lucky to be referred to Dr Kiel she is lovely. Before my procedure she came in and explained the procedure and asked if I had any questions. At the end she took the time to come and go over my results. The ladies at her office were also lovely taking the time to answer any questions."

"Dr Natalie Kiel let me put out front the way she did her procedures was satisfactory. She was the second Gastrologist I had seen for this problem. I had gone through a lot of the same test and tried same medications. I ended up doing everything she advised me to do. I must see a GI Dr every year for and Endoscopy, she was going to do this for me, but not the problem I was seeing her for over the past year. At the end when there was nothing more, she could do to help she could not get me out of her office fast enough. I wrote to her asking for a letter to Centrelink she refused and said to ask my GP. I wrote back asking to let me know if she would right the letter if I not I would have to find a new GI Dr. She could write a letter back to me say because of my letter trust had been broken. I find she is untrustworthy, money hungry, and unethical. I suggest not seeing her find a Dr work with you to help you with your medical issues, not through you to the curb when it looks like her cash cow is going to leave any way."

"I recently had a day procedure with Dr Kiel. The two stars do not in any way relate to the manner in which she carried them out. I felt compelled to share my experience with respect to her approach to me as a new patient. Without seeing me, she scheduled me for the procedures. I had expected to have an initial consult but was advised by her office staff that Dr Kiel does not do this, but would see me before the procedure, in the hospital. I saw her briefly when I was wheeled in for the procedures, and was at least able to give her some background, but given they were waiting to start, I felt under pressure to get my story out as quick as I could, and ended up using perhaps 5mins to try to do so. Dr Kiel saw me after the procedure whilst still groggy in recovery, and handed me an envelope with a brief report in it. I assumed at this point I would see her post op in her offices to discuss the results, but she directed me back to the GP, despite the issues being ones that a specialist (ie. her) would need to address with me, not the GP. I rang her office to discuss this and had to insist upon having an appointment with her, which I ended up cancelling and seeing a different GI, as by this point, I'd lost faith in her anyway. I subsequently received a break down of the hospital fees from my insurer and upon reading it, found out the Dr Kiel had charged a consult fee of 180.00. I feel this is rather unethical - not only did she not advise at any stage that her brief visit to me pre op was a 'consult', she did not advise that it was a separate billing. If I were going to pay a consult fee, I'd at least like it to be when I'm fully clothed and my mind firmly on the consult, rather than in the state you are in when you're waiting for a procedure to be carried out in the pre op room. Not a GI specialist I'd use again."