Michael Hill Morayfield

"Poor quality of product and even worse service when it breaks. Fix it until the warranty is up must be their moto"

"Very disappointed in the quality of the Jewellery. Bought a $200 necklace in Jan 2023 and it has broken twice in 5 months. They have repaired it under warranty both times. Only thing is im not happy with the quality and they wont exchange or credit me the piece that keeps breaking, they said they can just keep repairing it for 12 months under warranty. What happens after 12 months to bad to sad?. I definitely went in wanting this to be a long term piece of Jewellery from my partner. I understand the chain is thin (which was not explained to me upon perchase), but it shouldnt break this easily when i only wear it to work and i sit at a desk. Extremely dissapointed in Michael Hill."

"My teenage son and I were served by the most friendly lovely lady today who could not help enough! She fixed my sons broken chain and helped pick out a gift within our budget. She is a credit to the store!"

"I've been a fan of Michael Hill for a few years now. It is my first go to jeweller. They have helped me over the years with ring resizing, watch repairs, jewellery valuations and certification of 2 tennis bracelets. They are more than accommodating for payments of all my needs and I was fortunate enough to get an excellent black titanium and diamond ring for a special gift"

"We had great service when we were spending $$$$ on engagement and wedding rings... after sales support with their lifetime care plan is absolutely shocking. Clearly staff are paid commission, so the time they have to spend on cleaning and organising for rings to be sent away is time they aren't able to sell anything and make commission. If only they all wore name badges I'd name the two rude women I unfortunately had to deal with today. It seems only the nice staff wear name badges... for good reason I think!"