The Good Guys Oxley
About the Business
Welcome to The Good Guys Oxley, your go-to establishment for all your furniture and home goods needs. Located at Oxley, Ipswich Road, our store is a point of interest for both locals and visitors alike.
At The Good Guys Oxley, we prioritize customer satisfaction and convenience. That's why we offer an online form for all Returns, Refund, Repairs, and Exchanges, saving you valuable time. We also have a special program called Gold Service Extras Members, which provides product care from day one and exclusive benefits such as StoreCash and access to exclusive offers and sales.
If you're a Gold Service Extras Member, you can start your report online for speedy service. We also offer a hassle-free swap or screen replacement process through our claim lodge system.
For new customers, we have an exciting offer. You can apply and be approved for a Latitude Gem Visa credit card, available on participating Latitude credit cards. This opens up a world of possibilities for you to enjoy our services and offers. Please visit our website or come to our store for more information on this offer.
At The Good Guys Oxley, we believe in rewarding our customers. By meeting qualifying conditions and signing up for StoreCash and our Digital Wallet, you can earn StoreCash that can be used towards your purchases. Refer to StoreCash T&Cs for full details.
We understand the importance of affordability. That's why we negotiate with our suppliers to offer discounts on current ticketed/advertised prices. Please note that our products may have been sold below the ticketed price in some stores prior to the discount offer. These discounts cannot be used in conjunction with any other offer. Please see the product details for more information.
We also offer bonus services within a 30km radius from our store, with additional charges applying after 30km. This service excludes eBay and commercial orders. Please refer to the product details for more information on this offer.
For our valued customers, we have special bonuses available for port-in and new customers. However, please note that these bonuses exclude current Telstra Pre-Paid, Boost, and JB Hi-Fi Mobile services. The bonus will be issued once the connection has been approved.
As part of our commitment to customer satisfaction, we offer Store Credits sent via SMS or email. Please note that the expiry dates may vary depending on the promotion. However, Store Credits do not apply to all types of Gift Cards, Epay Cards, and Agency brands. For full details, please visit our website.
If you're looking to trade-in your device, we have an offer for you. However, please be aware that the trade-in offer may vary based on the condition and age of your device. You must be at least 18 years old to be eligible for this offer. Please remove all data from the device before shipping, as we are not responsible for any lost files or data.
Please note that Home Services Network Pty Ltd, operating as The Good Guys Home Services, does not perform gas fitting, electrical, or plumbing work. These services are performed by licensed subcontractors engaged by The Good Guys Home Services, and all necessary certificates are issued by these licensed subcontractors.
For Spot. Buy Now, Pay Later account holders, we have an exciting offer. Spend $50 or more in one transaction using your Spot. Buy Now, Pay Later account at The Good Guys until 30 September 2023, and you'll receive a $20 The Good Guys eGift Card. Please note that refunds, chargebacks, and Spot. Buy Now, Pay Later special promotions do not contribute to the spend criteria. Full terms and conditions apply.
To make your shopping experience even more convenient, we offer a verification code via text message. Simply enter your mobile number below to request the code, and once verified, you can view your StoreCash balance and current offers.
Thank you for choosing The Good Guys Oxley. We look forward to serving you and providing you with exceptional products and services.
Photos
Location & Phone number
2140-2148 Ipswich Road, Oxley, Queensland 4075, Australia
Hours open
Monday:
9:00 AM - 5:30 PM
Tuesday:
9:00 AM - 5:30 PM
Wednesday:
9:00 AM - 5:30 PM
Thursday:
9:00 AM - 5:30 PM
Friday:
9:00 AM - 5:30 PM
Saturday:
9:00 AM - 5:00 PM
Sunday:
10:00 AM - 5:00 PM
Reviews
"Saint Scott or Super Scott! Just thank you so much for your fabulous service and help. I ordered the wrong laptop for my daughter who was very upset. Absolutely, no issues and then the bigger, better touch screen was price matched and we also saved $300. Thank you just excellent with exceptional staff"
"I’m so frustrated with our experience with Good Guys Oxley. We ordered a TV in store, paid a deposit and were told it would take 2-3 weeks to arrive in store. After 4 weeks of no news, I contacted them to be told there was no ETA on the TV being ordered in. Instead they agreed to ship it across from a Gold Coast store. If I hadn’t called them to chase them about this, they would have kept our $800 deposit and done nothing. I called them a week later to get an ETA. The TV had still not been shipped from the other store. Was told the reason it was not ordered from their central depot was because we had not paid the full balance. At no time in the preceding 5 weeks had we been asked to pay the full balance. 1 week later, I phoned them again, to find it had finally arrived in store but nobody had called us to tell us. To top it off, when we went to collect the TV, the staff couldn’t find it, told us the TV wasn’t there and we had to point it out to them. Beware of Good Guys being happy to take your money and then taking no action to actually secure the items you have ordered. Deeply Unimpressive."
"I am extremely disappointed with the whole process of booking a dishwasher from The Good Guys. We scheduled the delivery in-store with a salesperson and took leave from work to be at home for installation today. However, we never received any communication from the delivery team as promised. This morning, on the agreed delivery day, I had to call The Good Guys Oxley store to get the delivery guy's number. Upon contacting him, he was rude and mentioned that the delivery was booked for a different date. Moreover, he couldn't provide an estimate of the delivery time until the day itself. This experience has been highly unsatisfactory."
"so difficult to find someone to assist me, all pretending to be busy. i hope it is not because of my Asian ethnicity. stood next to a male staff member asking a female Asian customer what she thought the coffee machine was able to do. i thought it was his job to explain ??!!?? i've been here before, the staff used to be more professional. things change, i suppose. will i be back ? not sure."
"This store is usually very good. I’d like to give Oxley Good Guys 5 stars but store management was appalling. Watched a store manager called Kim be extremely rude to staff members and customers. No customer should ever have to see two staff members be treated so belittling. Manager Kim’s customer relations were equally terrible…sarcastic and very condescending. Shout out to Caitlin and Maddi who gave outstanding customer service despite Manager Kim’s rudeness."
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